Company Overview
Jetbro is a technology consulting and systems integration firm that builds reliable, scalable digital systems for organizations where technology is central to everyday operations. We work across infrastructure, enterprise applications, cloud systems, and modernization initiatives with a strong focus on stability, performance, and long-term maintainability.
We are hiring on behalf of Marico Limited, one of India's leading consumer goods companies operating in the beauty and wellness space. Marico owns and manages well-known brands across India and international markets, and runs large-scale enterprise systems that support manufacturing, distribution, supply chain, and corporate operations. Infrastructure reliability and operational stability are critical to their business continuity.
This role will directly contribute to maintaining and strengthening Marico's enterprise IT infrastructure.
About the Role
As a Senior Windows Administrator L2, you will be responsible for managing and maintaining enterprise-grade Windows server environments and infrastructure systems. This role focuses on performance stability, Active Directory management, automation, backup systems, and incident handling.
You will work closely with application teams, vendors, managed service providers, and infrastructure teams to ensure smooth operations and timely resolution of critical issues.
This role suits someone who is structured, detail-oriented, comfortable handling escalations, and capable of working in high-availability enterprise environments.
Key Responsibilities
- Manage and troubleshoot Windows Server performance issues including unexpected reboots, server slowness, server hang, and no-reboot conditions
- Handle patch deployment issues and ensure timely updates
- Provide availability outside standard working hours for emergency resolution
- Collaborate with application management teams to provide infrastructure solutions
- Manage Active Directory including users, groups, schema, replication, and domain troubleshooting
- Create, manage, and troubleshoot Group Policies
- Perform IAM management and automation using PowerShell scripting
- Troubleshoot DNS functionality issues
- Manage file systems including share folder creation, access control, and troubleshooting
- Monitor servers using monitoring agents and performance analyzers
- Handle incident requests, alerts, change requests, escalations, and P1 issues
- Coordinate with hardware vendors for infrastructure-related issues
- Manage backup systems and cloud file server environments
- Maintain security compliance including security scores and rating matrices
- Coordinate with network teams for L1 networking-related issues
- Work with managed service providers and vendors to track and resolve open infrastructure issues.
This is not an exhaustive list. The role may evolve based on business and infrastructure requirements.
Requirements
Mandatory Requirements
- 4+ years of experience in Windows Server Administration at L2 level
- Strong expertise in Active Directory management including schema, replication, and domain troubleshooting
- Hands-on experience with IAM management and automation
- Advanced PowerShell scripting skills
- Strong experience with VMware environments
- Experience handling Windows OS support in enterprise environments
- Good understanding of backup technologies and recovery processes
- Experience troubleshooting DNS and SMTP relay management
- Ability to handle high-severity incidents and P1 escalations
- Strong coordination skills with vendors and managed service providers
- Understanding of SQL database functionality at an infrastructure level
- Excellent critical thinking and problem-solving skills
Good To Have
- Exposure to Radius server configuration
- Experience managing cloud file servers and backup systems
- Knowledge of performance analyzers and monitoring tools
- Basic L1 networking knowledge
- Experience working in large enterprise or FMCG environments
- Familiarity with security compliance frameworks and audit handling
What We Care About
- Structured troubleshooting over reactive fixes
- Stability and reliability over shortcuts
- Clear documentation over informal knowledge
- Ownership mindset over escalation dependency
- Ability to stay calm during critical infrastructure failures
This role is suited for someone who values operational excellence and understands that infrastructure stability directly impacts business continuity.
Benefits
Benefits
- A chance to work on a greenfield project and influence architectural decisions.
- Competitive salary and benefits.
- Flexible work environment (remote or hybrid options available).
- Career growth opportunities in a fast-growing SaaS company.
- A collaborative and innovative team culture.
