Key Responsibilities
1. Daily FC Operations Management
- Oversee end-to-end BAU fulfillment activities executed by Delhivery's on-ground team.
- Monitor picking, packing, put-away, BQC, dispatch, and returns processing.
- Ensure strict adherence to SLAs for order fulfillment, same-day dispatch, and cut-off timelines.
- Identify bottlenecks and drive quick resolution through 3PL supervisors.
2. 3PL Coordination & Governance
- Act as the single point of contact between our brand and Delhivery FC leadership.
- Conduct daily huddles and weekly performance reviews with 3PL.
- Track manpower deployment, productivity, and adherence to operational SOPs.
- Escalate service gaps and ensure timely corrective actions from the 3PL side.
3. Inventory Accuracy & Health
- Drive cycle counts, inventory audits, and root-cause analysis for stock discrepancies.
- Ensure high standards of storage, binning, and warehouse hygiene.
- Coordinate with merchandising/supply teams for inbound planning and replenishment.
4. Performance Monitoring & Reporting
- Maintain dashboards and trackers for inflow, outflow, utilization, and SLA adherence.
- Publish daily/weekly MIS, highlighting exceptions or risks.
- Work closely with central logistics & automation teams for process optimization.
5. Process Compliance & SOP Management
- Ensure 3PL follows operational SOPs for safety, scanning, packaging, and documentation.
- Support implementation of new workflows, system changes, or process improvements.
- Conduct periodic training and refresher sessions with the on-ground workforce.
6. Escalation & Issue Resolution
- Manage operational emergencies like backlog, system failures, manpower shortfall, or QC issues.
- Coordinate closely with tech/automation teams for issue debugging and fixes.
- Ensure customer-impacting issues are flagged early and addressed quickly.
Key Skills & Competencies
- Strong understanding of eCommerce fulfillment, warehousing, and 3PL operations.
- Excellent coordination and stakeholder management skills.
- Hands-on experience with WMS, OMS, and scanning workflows.
- Data-driven mindset with proficiency in Excel/Google Sheets; basic SQL is a plus.
- Ability to work in a fast-paced environment and handle peak-sale pressures.
- Strong communication, negotiation, and problem-solving abilities.
- Preferred Qualifications
- Graduate/PG in Supply Chain, Logistics, Operations Management, or related field.
- 25 years of experience in ecommerce/retail warehousing or 3PL management.
- Experience working at/with Delhivery, Ecom Express, Flipkart, Amazon, or similar 3PLs is an advantage.
