Senior UX Designer

About the Team

Wolters Kluwer's Digital Experience Group (DXG) designs user-centered solutions across our global portfolio of products. With Apollo,we supportdifferent aspectsof content management, for allWolters Kluwer divisionsand content businesses globally.

Through a set of business-defined services & content managementsystem(CMS), we serve Wolters Kluwer solutions content journeys,from acquisition to deliveryto a product system. Throughout that lifecycle, we supportenrichment, authoring, workflow, metadata management, transformation, delivery, andother related content processes.

Our UX group collaborates closely with Product Management, Engineering, and Data & AI teams to solve complex customer and business content problems. Weoperatein multi-role, multi-product ecosystems where usability, trust, performance, and compliance are critical.

About the role

As aSenior CX/UX Designer for Apolloyou design the end-to-end for complex solutions within one or more products & services (e.g., Content Bus, Config Manager, Core UI, CK Editor). Youare responsible fordriving quality, consistency, and user-centered decisions from discovery through delivery.

You will playan important rolewithin a cross-functional product team, designing intuitive, scalable digital experiences for a variety of professional usersoperatingina highly complex, information-intensive environment.Working closely with product managers, engineers, and domain experts, you will help translate complex and evolving requirements into clear, efficient service/user journeys, conceptual designs and interactive prototypes that support accuracy, compliance, and productivity.

The role requires strongsystemsthinking, attention to detail, and comfort working in a large enterprise environment where priorities, constraints, and delivery plans may evolve.

Responsibilities

• Design end-to-end flows, wireframes,concepts,prototypesand interaction models for complex B2B software products

• Create interactive prototypes with sufficient level of detail to explore ideas, communicate design intent,andsupport validation of workflows and interaction patterns.

• Collaborate with team members to conduct user research, gatherfeedback,andturn findings into practical design improvements.

• Iterate on designs based on user feedback, analytics, technical constraints, and changing priorities.

• Prepare designs atappropriate levelsof fidelity for development, working closely with engineersand product/delivery leadsto support effectiveandaccurateimplementation of designs.

• Contribute to shared design systems and patterns, following established standards and governance tomaintainconsistency and scalability.

• Work closelyand(pro-)activelywith product managers, engineers, and domain experts to balance user needs with regulatory, business, and technicalconsiderations.

• Activelyparticipatein brainstorming sessions to develop user-centric design solutions.

• Explaindesigndecisions clearly within cross-functional teams, using research, data, anduser experienceprinciples to support your thinking.

• Keep up to date with enterprise UX trends, accessibility standards, and relevant best practices, applying them thoughtfully whereappropriate.

• Use AI tools where helpful to support research, ideation, documentation, and prototyping, and contribute to discussions about AI-driven capabilities within the product

Requirements

• 6-9+ years of experience in UX/Product Design, preferably in complex,enterpriseB2B, andregulated environments

• Must be proficient in English (spoken and written)

ComplexEntrepriseUX & Interaction Design

• Solid experience designing structured user flows and interactions for complex, service-oriented, data-heavysoftware

• Proficiencywith Figmaincludingcreating andmaintainingwireframes, prototypes, and design assets to a level of detail suitable for development.

• Experience using and contributing to shared design systems in multi-product environments, applying establishedpatternsand extending them whereappropriate.

Research & validation

• Experienceparticipatinginand conductingconceptand/orusertesting with professional users.

• Ability to work with others to translate research findings and insights into practical, user-centreddesign improvements.

Enterprise collaboration

• Strong teamwork, comfortable working in cross-functional, matrixed teams within
  a largeorganization.

• Ability to balance user needs with business, regulatory, and technical considerations.

• Clear and confident communication skills, with the ability to explain design decisions and rationale within team and project contexts.

• Openness to feedback and the ability to engage in constructive design critique,iteratingonwork collaboratively rather than defensively.

• Apro-active,learningmindset, with willingness totake initiative,build domainknowledge over time, ask questions, and adapt approaches as understanding deepens.

AI & innovation

• Familiarity with using AI tools as part of everyday design work, including emerging AI-assisted prototyping capabilities, as well as support for research synthesis, ideation, and documentation.

• Ability to engage in discussions with product, engineering, and domain experts about how AI-driven capabilities could support professional user workflows thoughtfully and responsibly, applying judgement about what is useful in practice and where human inputremainsimportant.

Portfolio

• A portfolio isrequiredas part of the application,demonstratingexperience designing complex digital products and taking work from early exploration through to delivery-ready outcomes.