Responsibilities:
- Enable, drive and lead the design team with the owner's mentality to deliver and manage project tasks and deliverables using agile methodologies.
- Shape the strategy by setting high-level design goals to ensure a consistent and engaging experience. Analyze complexity, simplify workflows, identify the right problems to solve.
- Drive alignment by collaborating with designers, developers, marketers, and product managers to drive a shared understanding of user needs and behaviors.
- Translate research into outstanding user experiences, steward design from concept to final code. Create key UX artifacts such as concept maps, storyboards, taxonomies, prototypes, patterns, information architecture, workflows, and design specifications.
- Create end-to-end customer experiences for AI-enabled solutions that help businesses make informed, data-driven decisions.
- Develop and playback interaction concepts to the larger team and clearly defend design choices through employing prototypes at different fidelities to communicate design intent.
- Identify new components, patterns, and templates to be incorporated into the design standards while working with other designers across the organization to ensure consistency.
- Review designs of the multi-skilled design team, improving the work while growing the designers. Foster a team culture of diversity and transparent collaboration. Share work-in-progress designs and actively engage in giving and receiving constructive critique.
- Lead team stand-ups and playbacks and present design work as part of a compelling narrative to elicit buy-in from cross-disciplinary stakeholders.
- Advocate for and facilitate human-centered design in everyday work and client meetings.
- Plan, lead, and moderate virtual and in-person enterprise design thinking workshops.
Required Education
Preferred Education
Required Technical and Professional Expertise
- Portfolio of previous work demonstrating the ability to solve complex user problems through design thinking process, understanding and addressing customer requirements, creating UI solutions and/or sketches demonstrating wireframing, interaction design, visual design, and design best practices.
- At least 7+ years of experience in solving problems through user interface design, creating mock-ups and prototypes (low and high fidelity), and documenting interaction patterns for product UI.
- Experience with creating user scenarios for usability testing, analyzing industry trends, task analysis, workflow design, layout & composition, and reporting conclusions in well-developed documents.
- Experience using GenAI and design tools (Figma, Mural, or Adobe Creative Cloud).
- Strong communication, storytelling, and documentation skills.
- Experience leading a team toward the successful delivery of high-quality designs to market.
Preferred Technical and Professional Experience
- Experience in enterprise software design and delivery.
- Experience planning and moderating design thinking workshops.
- Experience designing for AI.
- At least 7+ years of experience demonstrating strategy, leadership, and collaboration on complex problems.
- 3+ years of experience as a design lead/people manager.
- Deep expertise in influencing multidisciplinary teams, communicating design needs, and accurately scoping team work to drive action toward business goals.
- A portfolio of work samples demonstrating experience in human-centered design with a proven track record for driving outcomes.
- Excellent listening, written, and verbal communication skills as well as storytelling and documentation skills.
- Ability to work in-office a minimum of 3 days per week.
- Advanced degree in a design-related field or Computer Science.
- Known for transformational leadership and sustained record of excellent design work and leadership, while actively contributing to developing the design profession.
- Enterprise software experience.
