Senior Transport Manager

Job Title: Senior Transport Manager

Department: Operations

Experience: 3 to 6 years

Salary : 4 to 5 LPA

Location: Chennai

As the Transport Manager, you'll oversee end-to-end employee transportation operations, ensuring efficient, safe, and reliable commute solutions for our corporate clients. Your responsibilities will encompass Vendor management, compliance assurance, cost optimization, and maintaining excellent customer relationships

Key Responsibilities

Operations Management

Ensure smooth daily transport operations, managing routes, schedules, and fleet availability.

Monitor and manage rostering, and route planning effectively.

Vendor & Fleet Management

Coordinate with transport vendors, ensuring adherence to SLAs and compliance standards.

Oversee fleet operations and incident handling processes.

Compliance & Safety

Ensure statutory and regulatory compliance (e.g., permits, insurance, driver documents).

Implement and monitor safety procedures, emergency protocols, and employee safety practices.

Team Leadership & Development

Train, guide, and manage Transport Team and Vendor Supervisors effectively.

Handle escalations, incident management, and conflict resolution proactively.

Cost Control & Optimization

Drive cost-saving initiatives through efficient route optimization, vendor negotiations, and operational improvements.

Regular analysis of operational expenses and proactive budgeting.

Client Relationship Management

Regularly interface with corporate clients, addressing queries, resolving issues, and managing expectations effectively.

Ensure high client satisfaction levels through reliable, transparent, and responsive services.

Technology Utilization

Leverage Rathams technology platform effectively for routing, tracking, reporting, and analytics.

Suggest technology-driven enhancements to improve operational efficiency.

Reporting & Analytics

Prepare regular performance reports, compliance audits, and cost analysis dashboards.

Present key insights and operational metrics to senior management and clients

Required Qualifications & Skills

Bachelors degree or equivalent qualification; preferably in operations, logistics, or related fields.

3 to 6 years of relevant experience in employee transportation or fleet management operations.

Strong knowledge of vehicle operations, route management, and compliance regulations.

Proficient in Microsoft Office (Excel, Word) and comfortable using transportation management software.

Excellent communication, negotiation, and client relationship management skills.

Proven leadership, decision-making, and problem-solving capabilities.

Ability to handle pressure, emergencies, and complex operational scenarios effectively.

Preferred Skills

Prior experience managing employee transportation at a corporate or technology-driven transportation company.

Familiarity with technology-based transportation platforms and GPS tracking systems.