Senior Technical Support Engineer

About the Company: Thought Box Online Services Pvt Ltd. is focused on re-defining FinTech Solutions and being an enabler platform for Financial Institutions. Our mission is to build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that address real problems.

Job Summary: We are seeking a proactive and customer-oriented Technical Support Specialist to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

• Assist customers via phone, email, and chat to resolve technical issues efficiently.
• Document customer interactions, reported issues, and resolutions in the support system.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
• Stay updated with industry trends, emerging technologies, and product developments.
• Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 2 years of experience in technical support, IT support, or a similar role.
• Strong knowledge of computer systems, mobile devices, networking, and software.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.

Preferred location: Kerala.