About the Role:
We are looking for a highly organised and analytically driven Senior Technical Program Manager to support our Research & Development (R&D) organization. In this role, you will partner closely with R&D leadership to drive complex cross-functional technical initiatives, streamline operational processes, and ensure successful execution across teams.
The ideal candidate brings deep knowledge of modern software development methodologies and cloud technologies, along with exceptional communication, collaboration, and interpersonal skills.
What you'll do:
Project Management:
- Drive engineering programs and releases from idea to delivery to deployment
- Shall be responsible for defining the program governance
- Champion long-term, scalable processes that support the growing needs of our company
- Drive end to end delivery across CI/CD, Release Testing & Performance, Application Security, Production Operations, Production Engineering and SRE.
- Lead system driven Observability and Reliability programs across multiple verticals with monolithic and microservices architectures.
- Establish KPI framework for Quality, Speed, MTTD and MTTR to improve predictable releases, Platform availability and Uptime.
- Drive the prioritization, scope, and schedule of product activities, working closely with architects and engineering leads
- Experience in managing challenging stakeholders and provide regular executive reports on program performance to senior management
- Go-to-person for all Project related information
Collaboration With Leadership:
- Serve as a key partner to the R&D leadership team by providing regular updates.
- Support leadership in prioritizing R&D projects and aligning resources with strategic goals.
- Prepare and share weekly status report and provide visibility to leadership
Cross-Functional Operations & Reviews:
- Lead and conduct operational reviews, ensuring alignment across cross-functional teams.
- Host and facilitate critical cross-functional meetings to drive decision-making and ensure smooth execution of R&D projects.
- Drive process improvements and share best practices across the organization.
What you bring:
- Bachelor's/Master degree in Computer Science, Business Administration or a related field. MBA or advanced degree is a plus.
- 8+ years experience and above in project management, operations, preferably within an R&D or technology-driven environment.
- Strong program management and leadership experience, with ability to influence at all levels.
- Strong understanding of cloud computing, SaaS business models, and software development methodologies and lifecycle.
- Proficiency with data analysis tools such as Google sheets, Excel, Tableau, Power BI, or similar.
- Excellent communication, interpersonal, and teamwork skills with the ability to conduct operational reviews and host critical cross-functional meetings.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and projects in a fast-paced environment.
Preferred Skills:
- Familiarity with R&D processes and product development cycles including Cloud Infrastructure, AI/ML Data modeling and DevOps.
- Experience working in a fast-moving environment at a Cloud Software organization
- Demonstrated ability to lead operational improvements and drive efficiency gains.
- Oversee multiple technical initiatives that streamline internal operations, ensuring they align with business goals.
