Senior Technical Program Manager

Senior Technical Program Manager Cloud Migration

An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Program Manager.

Role Overview:

Getronics is executing a high-stakes, time-critical transformation program to migrate our managed service customer base from legacy VMware architectures to the Nutanix Cloud Platform and Public Cloud.

We are seeking a Senior Technical Program Manager to orchestrate this Migration Factory. You will not just track dates; you will drive the engineering cadence, manage cross-functional dependencies between Architecture, Operations, and Sales, and ensure every customer workload lands safely on the new platform before our critical compliance deadlines.

Key Responsibilities

1. Program Governance & The Migration Factory

Build the Machine: Establish the end-to-end migration frameworkfrom Customer Discovery and Wave Planning to Cutover and Decommissioning.

Master Scheduling: Manage the master schedule for thousands of VMs. You must balance aggressive migration velocity against operational stability and customer maintenance windows.

Pipeline Management: Treat migrations as a production line. Identify bottlenecks (e.g., Network team is overloaded, Storage array isn't ready) and aggressively clear them to keep the factory moving.

2. Technical Risk & Dependency Management

Hard Deadline Enforcement: You will be the Timekeeper who ensures we are strictly on track to exit legacy platforms zero days late.

Technical Fluency: You must understand the technical blockers. When an Architect says Extended L2 network isn't working, you need to understand the impact on the schedule and adjust the wave plan accordingly.

Platform Transition: Oversee the decommissioning of legacy hardware/licenses as workloads move, managing the double bubble cost (paying for old and new platforms simultaneously) to keep financials in check.

3. Stakeholder Communication

Executive Reporting: Provide weekly No-Fluff status reports to the leadership team. We need clear Red/Amber/Green indicators on migration velocity, risks, and technical debt.

Customer Communication: Work with Account Managers to standardize customer communications regarding maintenance windows, downtime expectations, and freeze periods.

Required Skills & Qualifications Experience Profile:

12-15+ Years Total Experience: With at least 7 years dedicated to Technical Program Management in Infrastructure, Cloud, or Data Center operations.

Migration Veteran: Must have a proven track record of managing large-scale Infrastructure Migrations (e.g., Data Center consolidation, Cloud exits, or moving 1000+ workloads).

MSP Background: Experience working in a Managed Service Provider environment is critical. You must understand multi-tenancy and the complexity of managing multiple distinct customer environments simultaneously.

Technical Competencies:

Infrastructure Fluency: You don't need to code, but you must be fluent in Virtualization (VMware/Nutanix), Networking (CIDR, VLANs, VPNs), and Storage. You need to know the difference between a Lift & Shift and a Re platform.

Tooling: Expert mastery of ServiceNow for workflow tracking and MS Project/Smartsheet for Gantt planning. Certifications:

PMP or PgMP (Program Management Professional) Required.

SAFe or Agile certifications Preferred (for managing the engineering sprints).

ITIL V4 Essential for understanding Change Management processes in an MSP. Leadership Characteristics

Crisis Calm: Migrations go wrong. You need to be the calmest person in the room during a failed cutover, organizing the rollback and root cause analysis.

Driver Personality: You are not a scribe taking notes; you are a driver ensuring commitments are met. You must be comfortable holding senior architects and engineers accountable to dates.