Dynamic Yield's PVS Identity Solution team is looking for a Senior Technical Program Manager to drive our customer experience strategy through continuous innovation and problem-solving. We're seeking someone passionate about the customer journey, highly motivated, intellectually curious, analytical, and possessing an entrepreneurial mindset.
Working in an exciting, fast-paced environment focused on developing payment authentication and security solutions, this role will manage the delivery of projects and initiatives within the development lifecycle for Dynamic Yield's e-commerce payment authentication platform.
Role
As a Senior Technical Program Manager, you will:
- Agile Facilitation & Leadership:Utilize SAFe Agile processes to facilitate agile ceremonies and meetings, ensuring Scrum teams stay on track for committed deliverables across sprints, Program Increments (PIs), and quarters.
- Facilitate status presentations and reporting to program leadership.
- Coordinate with other teams and participate in Scrum of Scrums / Release meetings with the Program/Release Train Engineer (RTE).
- Work with cross-functional technical and business owners to deliver world-class solutions.
- Provide communication and coordination support to foster self-organizing and self-managing teams that can deliver through effective Agile Practices.
- Help remove impediments for the team and provide coaching and leadership to enable development deliverables.
- Guide the team on effective utilization of Agile/Scrum practices.
- Risk & Dependency Management:Help highlight and manage risks and dependencies at the initiative, service, portfolio, and program levels.
- Team Performance & Coaching:Help the team excel in areas including quality, predictability, flow, and velocity.
- Build a high-performing team by assisting with intrapersonal conflicts, challenges, and growth opportunities. Escalate people problems to management only after internal processes have failed.
- Communication & Stakeholder Management:Proactively monitor project health and quality, providing input to the RTE and management.
- Ensure timely and accurate communication with program leadership throughout the project lifecycle.
- Act as a liaison between various stakeholders and ensure dependencies to other shared technical teams are prioritized and delivered on time.
- Coordinate and assist in the implementation and monitoring of existing and/or revised management directions and policies.
- Effectively and constructively deal with challenges.
All About You
- Experience:5-10 years of experience in Project Management / Scrum Master roles.
- Project management experience is required.
- Agile Expertise:Advanced understanding of Agile methodology and the situations in which each can be successfully utilized.
- SAFe Agile exposure is preferred.
- Personal Attributes:High-energy, detail-oriented, and proactive, with the ability to function under pressure in an independent environment.
- Communication & Collaboration:Strong communication skills, both verbal and written.
- Strong relationship, collaborative, and organizational skills.
