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Senior Technical Manager - Customer Support

Elfonze Technologies
Bengaluru
14-15 Years
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Job Description

Roles & Responsibilities:

  • Understand customer problems and provide timely, effective solutions
  • Implement permanent and reusable fixes to recurring issues
  • Translate requirements into actionable tasks for developers to develop, troubleshoot, and debug software programs
  • Take a hands-on approach to resolve critical production issues within SLAs
  • Analyze application, database, and system logs to perform performance tuning activities
  • Collaborate with delivery managers on project estimations, backlog management, release planning, and delivery timelines
  • Facilitate problem management and root cause analysis (RCA) meetings to implement preventive actions
  • Ensure product quality, compliance with user requirements, and adherence to internal/external audit standards
  • Develop and maintain informative, coherent, and usable project documentation, runbooks, and reports
  • Review and approve patches for release to customer environments
  • Develop reusable tools and productivity improvement solutions for the support team

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Customer Service/Tech Support
Function:
Manufacturing/Engineering/R&D
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Elfonze Technologies

Elfonze Technologies, a Great Place to Work-Certified™ company & is a dynamic IT and Engineering Consulting and Services company, uniquely positioned at the intersection of technology and engineering expertise. We excel in various verticals, including Enterprise Application and Digital Transformation, Product Development, Engineering, Connected Supply Chain Services, and Specialized Talent Solutions. Our dual focus allows us to provide comprehensive solutions that address both IT and engineering challenges, making us a one-stop partner for our clients. With a strong focus on Oracle Enterprise Solutions, Elfonze offers a wide range of services such as consulting, integration, application support, and program management. Our innovative consulting services and product solutions span areas like Unified Health Interface, Logistics Optimization, and Real-Time Business Insights. We specialize in digital process automation, user-centric design, and quality assurance, ensuring that our solutions are both cutting-edge and user-friendly. Elfonze has a proven track record in Engineering, delivering advanced solutions in Sustainability, Intelligent Mobility, and Industry 4.0. Our unique blend of IT and engineering services enables us to provide holistic solutions that drive operational efficiencies and business growth. With a strong presence in Bengaluru, Bhubaneswar, Pune, Hyderabad, Denver & Dubai. Elfonze is committed to delivering exceptional results, leveraging our dual expertise to solve complex problems and deliver value to our clients.

Job ID: 137570599

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Last Updated: 31-12-2025 07:50:04 AM
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