Senior Technical Documentation Specialist

We are seeking an experienced Senior Technical Documentation Specialist to join our team. This role is crucial in creating precise technical documentation that effectively communicates complex concepts and nuances to a diverse audience. The Senior Technical Documentation Specialist will collaborate closely with teams to ensure our technical documentation meets industry standards and enhances user experience. As a Technical Documentation specialist, you will be responsible for developing and maintaining all the technical documents by collaborating with stakeholders within the organization.

Job Description

• A strong, convincing portfolio of previous projects; including impact data pointers will be an added advantage.
• A comprehensive understanding and hands-on experience of document development life cycle (DDLC) and software document development lifecycle (SDLC)
• Develop and maintain various technical documents: user guides, product manuals, troubleshooting manuals, installation guides, quick start guides, presentations, videos, product tutorials, and more.
• Craft compelling narratives about SmartQ product suite across formats such as documents, presentations, videos and more
• Collaborate with product managers, software engineers, and subject matter experts to ensure accurate technical details.
• A firm hold on English grammar and other basic linguistic devices
• Translate technical information into easily understandable content for various user groups.
• Review and edit documentation meticulously to ensure clarity and accuracy.
• Work with product team to stay updated with new product features and follow-up on product documentation and video channel enablement.
• Continuously update existing documentation to reflect changes.
• Lead documentation initiatives and drive guidelines and best practices for the technical writing function.
• Hands on experience with tools like Adobe Technical Suite; Adobe FrameMaker, Adobe Robosoft, will fetch brownie points.

Job Requirements

• Bachelor's degree in communication, Computer Science, Engineering, or related field.
• 6+ years of experience in technical writing with experience in B2B SaaS companies.
• Strong written and verbal communication skills in English.
• Strong interpersonal skills, enabling effective collaboration with cross-functional teams.
• Rapid adaptability to grasp and communicate technologies effectively.
• Strong attention to detail and organizational skills.
• A proactive attitude, driven by continuous improvement.
• Ability to work effectively, as well as independently, in a team environment.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

About SmartQ:

We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our heart and analysing possible solutions with our mind lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17 countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company Compass group which has an annual turnover of 20 billion USD.