Senior Technical Consultant

As aSenior Technical Consultant, you will play a pivotal role in delivering complex integrations between Sprinklr and third-party platforms, including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM), and Analytics solutions. You will provide expert consultation on how to best integrate Sprinklr s capabilities with existing enterprise ecosystems, ensuring seamless workflows and maximizing value for our clients.

You will be comfortable managing multiple projects simultaneously, navigating both operational and technical challenges. From reviewing project scopes to implementation and training, you will collaborate closely with internal and external stakeholders. Your ability to articulate technical solutions clearly to both technical and non-technical audiences will be essential. Additionally, you will leverage Sprinklr s standardized integration connectors and develop custom solutions to address specific client needs, positioning yourself as a subject matter expert in Sprinklr integrations.

Key Responsibilities

• Lead complex integration projects, aligning Sprinklr solutions with third-party systems in dynamic enterprise environments.
• Provide technical consultation on highly sophisticated solutions to internal and external stakeholders.
• Design, implement, and optimize API integrations between Sprinklr and other platforms.
• Develop proof-of-concept (PoC) applications using available SDKs and APIs.
• Troubleshoot integration issues, identifying product gaps and enhancement opportunities.
• Assist in backend code analysis and API request/response evaluation.
• Create API extensions using third-party endpoints within Sprinklr workflows.
• Collaborate with Product and Engineering teams to enhance platform capabilities.
• Document best practices, operational procedures, and troubleshooting guidelines.
• Mentor junior consultants, fostering technical excellence and professional growth.
• Stay updated with industry trends to drive innovation and process improvements.

Required Qualifications

• Bachelors degree in Computer Science, a related field, or equivalent practical experience.
• 5-7 years of experience as a senior-level developer, engineer, or technical consultant.
• Strong expertise in Customer Experience (CX) or CCaaS technical solutions.
• Proficiency in at least one object-oriented programming language such as Java, Groovy, JavaScript, Node.js, or Python.
• Extensive experience with data exchanges, API integrations, and REST/SOAP architectures.
• Hands-on experience with API testing tools like Postman and log analysis tools like Graylog and Kibana.
• Familiarity with internet protocols, VPNs, DNS, and web standards.
• Solid understanding of relational and NoSQL databases.
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels.
• Strong problem-solving skills, adaptability, and a proactive learning mindset.