General Summary :
We are seeking a highly skilled Senior System Support Engineer to manage and secure our Microsoft 365 environment and end-user computing infrastructure. The ideal candidate will have proven experience in Office 365 administration, email and endpoint security, and comprehensive user lifecycle processes. This role requires strong technical, analytical, and troubleshooting skills with a proactive approach to security and compliance.
Key Responsibilities:
Office 365 Administration:
- Administer and manage Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune.
- Handle user management, license assignments, and mailbox configurations through Azure AD and M365 Admin Center.
- Configure and maintain DLP (Data Loss Prevention), retention, and compliance policies.
- Maintain comprehensive documentation for configurations, incidents, and procedures.
- Manage and optimize email security solutions (Microsoft Defender, Proofpoint, Mimecast, etc.).
- Monitor and respond to phishing, spam, and malware incidents.
- Maintain and enhance endpoint protection across Windows and macOS systems.
- Implement and monitor endpoint compliance, encryption, and device protection policies through Intune.
- Manage endpoint backups, patch updates, and software deployments.
- Support mobile devices (iOS/Android) through MDM/Intune management.
- Handle onboarding and offboarding processes, ensuring proper account provisioning, data backup, and secure device handling.
- Maintain hardware inventory, asset tagging, and lifecycle tracking.
- Manage and maintain VPN configurations and user remote access setups.
Good To Have (Not Mandatory).
- Basic to intermediate experience managing SQL databases, user access, backups, and performance monitoring.
- Familiarity with CI/CD pipelines, automation workflows, and repository management using git.
- Exposure to containerized environments, basic cluster operations, or troubleshooting container-based applications on K8s.
- AWS basic knowledge is bonus
Experience: 5-6 years of experience
Education: Bachelor's degree or equivalent full-time degree in information systems, information technology, or related disciplines.
