Configure, support and troubleshoot all technical issues related to the internet banking solution within both premises and hosted environments.
Work with third party vendors to define technical requirements and implement solutions to interface with various external systems.
Work with senior management to define and implement technical processes and procedures within department focusing on client satisfaction and efficiency.
Communicating status, issues, and risks to project stakeholders
Work closely with Product Development and Professional Services developers to resolve complex technical issues related to current projects.
Demonstrate detailed knowledge of configurations and integrations.
Manage delivery of Code Change requests (end-to-end steps for promoting code across environments, any required requests, approval, validation upon installation, etc.)
Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
Understand the impact of changes across the application.
Preferred Skills, Experience, And Education
3 - 6 years of relevant experience
Financial industry experience
Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.
Analytical skills to assess client business needs, identify solutions, and manage requirements.
Work on multiple projects in parallel.
Excellent communication skills including written and verbal.
Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
Ability to work independently and collaboratively.
Strong analytical and troubleshooting abilities.
Initiate and attend troubleshooting sessions during regular and after hours when needed priority.
Work with internal teams on process/automation improvements.
Manage priorities within and across projects based on a fast-paced culture while continuing to focus on quality of deliverables.
Basic Qualifications
Bachelor's degree in information technology/science or related fields
3 - 6 years proven experience with client implementations / services, dealing with internal and external clients.
Technically sound in .NET, C# and SQL Server, JavaScript, jQuery, IIS, Reactjs (Good to have).
Good troubleshooting skills & communication skills
Demonstrated planning and leadership skills.
Excellent organizational, time management, problem solving and decision-making skills.
Ability to perform successfully in a high-pressure, fast pace working environment.
Ability to work independently with little direction.
Careful attention to detail in all aspects of the job.
