Senior Swift Application Development & Support (Payment Domain)

Senior Swift Application Development & Support (Payment Domain)

Company: Kiya.ai

Role Overview:

Kiya.ai is seeking a Senior Swift Application Development & Support Specialist to join our team. This role requires a professional with extensive experience in the payments domain, particularly with Swift, and a strong background in supporting banking applications. You will be responsible for providing critical technical support, troubleshooting, and ensuring the smooth operation of payment systems, with a focus on interacting with our UK customers.

Key Duties:

• Troubleshooting technical issues related to Swift-based payment applications.
• Guiding customers through a series of actions to resolve technical problems.
• Providing support for application testing and upgrades.
• Creating and maintaining procedural documentation for support processes.
• Managing multiple support cases simultaneously, ensuring timely resolution.

Must-Have Skills:

• In-depth knowledge of Payments (via Swift).
• Proven experience in supporting Banking Applications, preferably within Capital Markets, Investments, or Funds.
• Strong database skills.
• Excellent communication skills to effectively interact with UK customers.

Nice-to-Have Skills:

• Experience in diagnosing and repairing application issues (e.g., server connectivity, server upgrades).
• Ability to resolve technical infrastructure issues.
• Familiarity with installing and configuring hardware and software.
• Prior experience supporting Payments/Swift gateway solutions.
• Prior experience with IBM MQ and/or Provider.
• Prior experience with Bottomline GTExchange.
• Experience supporting Production environments.
• Attention to detail and strong problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Additional Requirements:

• Willingness to carry a work phone at all times.
• Flexibility to support out-of-hours work from time to time.
• Certification in Microsoft or Linux is advantageous.
• Degree in Computer Science or Information Technology is beneficial.