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Virtusa

Senior Support Engineer

Virtusa
Chennai
4-5 Years
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  • Posted 14 days ago
  • Over 50 applicants
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Job Description

  • Provide Level 2 Production Support for business-critical applications in a 24x7 support model.
  • Perform incident resolution, service request fulfillment, and problem management following ITIL best practices.
  • Troubleshoot and resolve issues related to Unix/Linux systems, Oracle SQL, Unix scripting, and batch jobs (Autosys).
  • Monitor application health and performance using tools like ITRS, and manage job scheduling with Autosys.
  • Use ServiceNow for ticketing, tracking incidents, change management, and root cause analysis.
  • Collaborate with Infrastructure, DevOps, and Development teams to resolve application and system issues.
  • Coordinate escalations, handle Major Incident Management (MIM) and Incident Communication Management (ICM) effectively.
  • Work with deployment tools such as uDeploy for application changes and patch releases.
  • Ensure timely communication to users during outages or major incidents.
  • Maintain high-quality documentation for processes, solutions, and known issues.

Qualifications:

  • 4 to 5 years of experience in L2 Application Production Support.
  • Strong experience in Unix/Linux, Unix scripting, and Oracle SQL.
  • Hands-on with ITRS, Autosys, ServiceNow, and uDeploy.
  • Excellent debugging, analytical, and problem-solving skills.
  • Strong communication skills with ability to coordinate across multiple teams and escalate issues appropriately.
  • Familiarity with Banking domain processes and critical support models.
  • Good to have: knowledge of Oracle stored procedures, functions, views, and cursors.
  • Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.

More Info

Job Type:
Permanent Job
Industry:
Information Technology
Role:
Application Support
Function:
IT/Software Development - Application Programming/Maintenance
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa is an Equal Opportunity Employer. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview. All candidates must be authorized to work in the USA.

Job ID: 118079287

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Last Updated: 07-01-2026 09:41:01 AM
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