Company Name: Atlanta Systems Pvt. Ltd.
Company URL: www.atlantasys.com
Headquarters: Connaught Place, New Delhi
Position: Technical Support Engineer
Location: Connaught Place, New Delhi
Experience: 1–3 Years
Job Type: Full-time
Education: B.Tech in ECE (Mandatory)
We are looking for a dedicated Technical Support Engineer to join our dynamic team at Atlanta Systems Pvt. Ltd. This role is ideal for candidates passionate about electronics, IoT, and providing top-notch technical support.
Key Responsibilities:- Handle SIM activation/renewals and troubleshoot IoT devices
- Manage customer queries via inbound calls and provide remote technical support
- Maintain records of customer complaints and resolutions
- Collaborate with hardware/software teams to resolve issues
- Conduct device testing and ensure proper documentation
- Provide timely solutions while ensuring customer satisfaction
- Assist in inventory management of VTS (Vehicle Tracking System) devices
Required Skill Set:- Advanced knowledge of MS Excel
- Strong understanding of electronics fundamentals
- Familiarity with communication protocols (I2C, UART, RS485)
- Hands-on experience with microcontrollers (AVR, ESP32, STM32) is a plus
- Excellent communication skills with a proactive approach to problem-solving
- Hands-on experience in hardware device troubleshooting and diagnostics
- Practical knowledge of device-level testing and hardware repair support
- Experience in inventory management and tracking of technical hardware, especially VTS devices
Why Join Us- Cutting-Edge Tech: Work with the latest in IoT, Telematics, and GPS technologies
- Skill Development: Enhance your technical knowledge in a collaborative environment
- Career Growth: Grow your career in a company that values innovation and talent
- Supportive Team: Join a team that values continuous learning and support
