Senior Specialist - System Management

Key Activities

• Dashboard DevelopmentDesign develop and deploy Power BI and ServiceNowdashboards and reports for Infrastructure teams ensuring data visualization best practices


• Data Model Management Create and maintain robust data models including data sources integration transformations and relationships in Power BI


• ServiceNow Reporting Build and maintain ServiceNow reports dashboards Performance Analytics and custom widgets using ServiceNow reporting capabilities


• Requirements Gathering Collect and analyze reporting requirements from various Infrastructure domains translating business needs into technical solutions


• Report Production Delivery Produce scheduled and adhoc reports from Power BI and ServiceNow based on stakeholder requests ensuring accuracy and timely delivery


• Dashboard Maintenance Monitor troubleshoot and maintain existing dashboards across both platforms ensuring data freshness performance optimization and alignment with evolving requirements


• Continuous Improvement Proactively identify opportunities to enhance existing dashboards through improved visualizations new metrics and user experience optimization


• Data Quality AssuranceValidate data accuracy and consistency across reports identifying and resolving data quality issues in collaboration with data sources owners


• Documentation Knowledge Sharing Document data models report specifications and best practices provide training and support to dashboard users


• Performance Optimization Optimize Power BI and ServiceNow reports for performance including DAX optimization query efficiency and ServiceNow platform performance best practices

Main Responsabilities

• Act as reporting expert for Infrastructure teams onPower BI and ServiceNow platforms delivering highquality dashboards that support datadriven decisionmaking


• Manage the complete reporting lifecycle from requirements gathering to deployment maintenance and continuous improvement across both platforms


• Build and maintain ServiceNow native reporting solutions including reports dashboards Performance Analytics and custom applications


• Ensure all dashboards meet quality standards including data accuracy visual consistency performance benchmarks and user accessibility


• Drive continuous improvement of reporting capabilities by identifying new metrics visualization techniques and automation opportunities


• Provide expert guidance to stakeholders on Power BI and ServiceNow reporting capabilities report interpretation and selfservice analytics


• Collaborate with ServiceNow BI Team Data Engineers and IT teams to ensure proper data integration governance and security compliance

Required Skills Experience

• Advanced proficiency in Microsoft Power BI including Power BI Desktop Power BI Service data modeling DAX and Power Query M language


• Strong proficiency in ServiceNow reporting and analytics including Report Designer Performance Analytics dashboards and custom widgetsapplications


• Experience with ServiceNow platform architecture data model tables relationships CMDB and scripting capabilities for advanced reporting needs


• Strong experience in data modeling including starsnowflake schemas data transformations and relational database concepts


• Experience integrating ServiceNow data with Power BI and other external data sources into unified reporting solutions


• Strong understanding of data visualization best practices and UXUI principles for dashboard design


• Knowledge ofIT Infrastructure and ITSM metricsavailability incidents changes problems capacity SLA compliance etc


• Experience with performance optimization techniques for both Power BI and ServiceNow platforms


• Excellent analytical and problemsolving skills with attention to detail and data accuracy


• Strong communication skills to translate technical concepts to nontechnical stakeholders and gather clear requirements


• Besthave Microsoft Power BI Data Analyst certification PL300 andor ServiceNow Certified System Administrator CSA


• L3 REPORTING


• Year of experience 9 to 11 year