This role covers payments transfer solutions and global product management projects. In close collaboration with interaction and visual designers, researchers, and product managers, your job is to help ensure that our products are customer-centric. You'll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story. This includes developing narratives, creating information architectures, writing UX copy, testing content, etc.
- Serve as the sole content design on a multi-disciplinary team
- Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work
- Write consistent, concise and accessible UI copy
- Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing
- Develop documentation that helps our customers successfully implement products
- Actively contribute to Mastercard's CX&D community
About You
- Demonstrated expertise in managing content design workflows using best-practice methods to craft and validate solutions
- Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders
- Superb writing and communications skills; expert storyteller
- Able to set clear objectives and manage competing priorities in a fast-paced, fluid environment
- Strong interpersonal skills with the ability to influence strategic direction and cross-functional stakeholders
- Experience in the financial space (ideally payments) and/or B2B2C products
