Senior Specialist - Admin

About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Technical Facility Management

• Manage end-to-end technical operations of office facilities including:

  • Electrical systems (LT panels, UPS)

  • HVAC systems (AHU, FCU, VRV/VRF systems)

  • Plumbing systems (water supply, drainage, pumps)

• Ensure 100% uptime of critical infrastructure for IT office environments

• Lead breakdown maintenance and root cause analysis (RCA)

Preventive Maintenance & 52-Week Calendar

• Own and drive the 52-week PPM (Planned Preventive Maintenance) calendar

• Ensure 100% adherence to PPM schedules

• Digitize and track maintenance through:

  • CAFM / CMMS tools (e.g., QuickFMS)

• Monitor:

  • AMC compliance

  • Asset lifecycle tracking

  • Vendor performance on maintenance delivery

Technology & Digitization

• Drive digital transformation in facility management, including:

  • E-checklists for housekeeping, security, and engineering

  • Asset management systems

  • Helpdesk automation & ticketing systems

  • Smart dashboards (Power BI / MIS reporting)

• Implement:

  • IoT-based monitoring (energy, occupancy, equipment health)

  • Predictive maintenance models

• Ensure data-driven governance and reporting

IT Workplace Infrastructure Management

• Manage technical readiness of IT office floors, including:

  • Power redundancy and load management

  • Server room / IDF room coordination

  • Network and cabling infrastructure support (in coordination with IT teams)

• Ensure zero disruption to business operations

Vendor & Contract Management

• Manage multiple technical vendors:

  • Electrical / HVAC / Plumbing / BMS vendors

• Track:

  • SLA adherence

  • KPI performance

  • Cost optimization opportunities

• Support:

  • PR/PO processes

  • Vendor negotiations and onboarding

Compliance, Safety & Audits

• Ensure compliance with:

  • Statutory regulations

  • EHS standards (ISO 45001 / 14001 / 41001)

• Conduct:

  • Safety audits

  • Risk assessments

  • Emergency preparedness drills

• Maintain:

  • Documentation for audits and inspections

Energy & Sustainability Management

• Monitor and optimize:

  • Energy consumption

  • Water usage

• Drive ESG initiatives:

  • Energy-saving projects

  • Waste reduction programs

• Generate sustainability reports and dashboards

Reporting & Governance

• Prepare and present:

  • Weekly / Monthly MIS reports

  • Dashboard insights (Power BI / Excel)

• Track:

  • SLA performance

  • Downtime analysis

  • Maintenance KPIs

• Support leadership with data-backed insights

Key Skills & Competencies

Technical Skills

• Strong knowledge of:

  • Electrical systems (HT/LT, DG, UPS)

  • HVAC systems

  • Plumbing systems

Expertise in:

• • PPM planning & execution

  • Facility audits & compliance

  • IT office infrastructure support

Technology Skills

• Hands-on experience with:

  • CAFM / CMMS tools (QuickFMS, ServiceNow, etc.)

  • Power BI / Excel dashboards

  • Digital checklist tools

• Exposure to:

  • IoT / Smart building solutions

  • Automation in FM operations

Behavioral Competencies

• Strong ownership and accountability

• Problem-solving and analytical mindset

• Stakeholder management & communication

• Ability to work in fast-paced, high-growth environments

Educational Qualification

• Bachelor's Degree in:

  • Electrical / Mechanical Engineering (Preferred)

  • Diploma with relevant experience (acceptable)

KPIs / Success Metrics

• 100% PPM compliance

• Zero critical downtime

• SLA adherence ( 95%)

• Reduction in reactive maintenance

• Successful digitization of FM processes

• Cost optimization achievements

What Makes This Role Critical

• Direct impact on business continuity

• Drives technology-led workplace transformation

• Enables world-class employee experience

• Builds a future-ready, data-driven facility ecosystem

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: