Senior Solutions Architect

Essential Duties & Responsibilities:

The main areas of responsibility are:

· Assessing new opportunities

· Meeting virtually with prospects and clients to confirm understanding technical and financial requirements

· Assembling solutions that meet technical and financial requirements

· Contributing to solution-related written proposal content

· Lead costing and pricing of services

· Collaboration and coordination with Service Delivery, IT, HR, and Finance stakeholders

· Working with service delivery partners (sub-contractors) to receive quotes

· Creating and overseeing the development of effective presentation material and presenting to technical and executive client audiences and delivering client presentations

· Writing and negotiating Statements of Work

Knowledge, Skills and Abilities required:

The ideal candidate will have:

· Bachelor's degree or equivalent experience, Master's degree in related field a plus

· A strong background in IT services, including a deep understanding of Automation, industry best practices domestically and globally, typical operational metrics, SLAs and SLA methodologies.

· Strong domain expertise including:

o Managed NOC Services

o Managed SOC Services

o Cloud Management Services

o ITIL

o AI Ops

o Service Desk

o Field Dispatch support

o Dedicated on-site support

o Depot support

o PC engineering and vulnerability management

o Asset Lifecycle management

o User experience management

o Persona

o Innovation

o Continual Service Improvement

o Governance

· History of successful IT managerial roles and/or solutioning roles

· Experience managing or contributing to large scale strategic services pursuits

· Experience writing and negotiating Statements of Work

· Excellent writing, presentation and communication skills

· Excellent quantitative and financial skills

· High proficiency using Word, Excel, PowerPoint, and Visio

· Broad and deep understanding of business and service management technologies