Senior Solution Engineer

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There's another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.

Role Summary:

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence.

We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here.

We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication.

You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.

What You'll Do:

• Partner with mid-market customers to understand their unique goals and challenges

• Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations

• Translate customer needs into thoughtful solutions that demonstrate our platform's value

• Create engaging, audience-appropriate presentations that simplify complex ideas

• Be a trusted advisor - bringing empathy, clarity, and insight into every interaction

• Stay curious, embrace learning, and grow your expertise alongside a supportive team

What You'll Bring:

• 3-6 years of experience in Solution Engineering

• A passion for clear communication and strong interpersonal skills - you'll use these every day!

• Experience working across teams to solve both business and technical problems

• Confidence in presenting to varied audiences, from technical teams to executive stakeholders

• Excellent time management in a fast-moving environment - balancing multiple priorities with grace

• A drive to take initiative, follow through, and make a tangible impact

Key Skills:

• Solution Architecture & Technical Design

• Product Demonstrations & POC Development

• SaaS & Cloud Technologies

• Discovery & Requirement Analysis

• RFP/RFI Response Preparation

• Stakeholder Management & Collaboration

• Communication & Presentation Excellence

• Analytical Thinking & Problem Solving

• Freshworks Product Knowledge (Preferred)

• Understanding of ITSM / EX Domains

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.