Senior Software Engineer

We are seeking a Technical Writer to build and maintain high-quality, AI-ready documentation for AI assistant services and internal platforms.

The ideal candidate will transform source content from Confluence and other knowledge bases into clear, structured, and modular documentation that integrates seamlessly with AI assistants.

This role requires a blend of strong information architecture skills, cloud and infrastructure literacy, and hands-on experience in enabling AI systems to retrieve, classify, and present technical content effectively.

You will also design and maintain classification models/taxonomies and author content that captures infrastructure, domain knowledge, business workflows, and architecture in a consistent and discoverable format.

Understanding of Platform standards, articulate around business domains, sub domains and capabilities.

Key Responsibilities

Refine and standardize content from Confluence for AI assistant ingestion and retrieval

Create structured documentation with metadata and taxonomy for better discoverability

Define documentation guardrails, patterns, and runbooks covering infrastructure, domains, and workflows

Design and implement classification frameworks, including tagging, QA, and governance

Integrate documentation with internal AI platforms and validate ingestion quality

Monitor content freshness, accuracy, and retrieval effectiveness

Requirements

3–7 years of experience in technical writing or information architecture (preferably in cloud/platform environments)

Strong experience with Confluence and preparing content for AI assistants or knowledge retrieval systems

Understanding of banking or financial domain and ability to interpret solution/architecture diagrams

Experience in taxonomy design and multi-category classification

Excellent writing, editing, and cross-functional collaboration skills

Nice to Have

Experience with Docs-as-Code (Markdown, YAML, JSON)

Basic knowledge of CI/CD workflows

Ability to create simple architecture diagrams

Experience in regulated environments and working with content quality metrics