- Execute tasks to help successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with best practices.
- A customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve experience, and having an I own the resolution mentality.
- Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
- Participates as a subject matter expert in supporting the development and launch of new solutions into the Pitney Bowes space.
- Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
- Understanding of the differences between Event, Messaging, Streaming and Workflow based architectures and when to apply each.
- Innovate on current processes to constantly improve.
- Positive attitude, excellent team collaboration skills.
Qualifications & Skills required
- 3 to 5 years relevant (i.e. industry/product) experience or equivalent API expertise and deploying Microservices.
- Strong knowledge and experience on integration tools - IBM DataPower, IBM App Connect Enterprise, MQ.
- Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
- Experience leveraging sFTP SOAP and REST APIs on both internal and internal hosted platforms.
- Familiarity with Kafka, SnapLogic, AWS and Vendor API integrations
- Handon experience on Linux commands and scripting.
- Agile delivery
- Strong interpersonal skills to interact with clients and internal teams.
- Excellent problem solving and analytical skills
- Ability to multitask and prioritize responsibilities
- Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required.
