Job Description
WalkMe Builder (Services Vendor)
Contract Duration: 3 Months
Engagement Overview
We are seeking a
WalkMe Services Vendorto provide a
hands-on WalkMe Builderwith
moderate experienceto support an
Oracle EBS OTL (Oracle Time & Labor)and any other digital adoption initiatives. The resource will be responsible for
designing, building, testing, and supporting WalkMe in-application guidanceto improve user adoption, accuracy, and efficiency for OTL processes.
This role is
delivery-focused, with limited advisory responsibilities, and requires strong experience building WalkMe content on
Oracle E-Business Suite (forms-based / EBS web UI).
Role Type & Duration
- Role:WalkMe Builder / WalkMe Developer
- Engagement:Services Vendor / Contract
- Duration:3months (flexible scope within timeline)
- Allocation:Full-time preferred (or agreed partial allocation with deliverables)
- Work Mode:Remote
Key Responsibilities
WalkMe Content Build & Configuration
- Build WalkMe assets inWalkMe EditorforOracle EBS OTLworkflows, including:
- Smart Walk-Thrus (end-to-end guided processes)
- SmartTips (field-level guidance and validations)
- Launchers (contextual access to help)
- ShoutOuts (time-bound communications, where applicable)
- Configurestep logic, rules, and segmentationbased on role (Employee, Manager, Approver, Payroll/HR).
- Ensure WalkMe content aligns withOracle EBS navigation, forms behaviour, and validations.
- Follow WalkMe UX best practices for step clarity, error handling, and reusability.
Oracle EBS OTL Process Support
- Support keyOracle Time & Laboruser journeys such as:
- Time entry and submission
- Time corrections / updates
- Approval workflows
- Exceptions and error handling
- Historical time adjustments and audits
- Partner with Oracle OTL SMEs to validate steps and edge cases.
Testing, UAT & Production Support
- Performfunctional testingof WalkMe content in DEV/UAT environments.
- Resolve content breaks caused by Oracle EBS UI behavior or configuration changes.
- SupportUAT cycles, incorporating business feedback.
- Assist with promotion of WalkMe content toProduction.
- Providehypercare supportpost go-live (break fixes, quick enhancements).
Documentation & Handover
- Maintain aWalkMe content inventory(list of Walk-Thrus, tips, launchers).
- Apply agreed naming conventions and version control standards.
- Provideknowledge transferto internal WalkMe administrators/builders.
- Deliver basicadmin guidancefor maintaining and updating content post-engagement.
Required Skills & Experience
Mandatory
- 24 years of hands-on WalkMe build experience(Builder role, not only advisory).
- Proven experience creating WalkMe content onOracle E-Business Suite (EBS).
- Strong knowledge of:
- WalkMe Editor
- Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts
- Rule logic and segmentation
- Experience supporting enterprise applications (HR, Payroll, ERP, Finance).
- Strong attention to detail and ability to work within tight timelines.
Preferred / Nice To Have
- Direct experience withOracle EBS Time & Labor (OTL).
- WalkMe certification (any level).
- Familiarity with Oracle EBS Forms / Web UI nuances.
- Experience supporting go-live and hypercare phases.
- Understanding of digital adoption metrics and optimization.
Deliverables (Flexible, Within 3-Month Window)
Final scope to be confirmed during discovery; typical outputs may include:
- WalkMe Assets
- UAT-ready and production-ready WalkMe content
- Content inventory and build documentation
- Knowledge transfer session(s) to internal team
Success Measures
- WalkMe guidance available for top OTL user journeys at go-live
- Reduced user errors and OTL-related support tickets
- High completion rates on critical Walk-Thrus
- Positive feedback from business and HR/Payroll stakeholders
- Smooth knowledge handover at end of engagement
Oracle EBS