Senior Software Engineer II

Job Description (Posting).

QA Engineer:

Key Responsibilities
Bug Replication & Verification: Replicate complex production issues reported by customers, often with incomplete information, within a controlled test environment.
Help the L1 team to explain the solution for the issues and share documentations.
Root Cause Analysis: Collaborate with L3 Support Engineers to perform deep-dive analysis and isolate the source of defects across our product..
Test Planning & Execution: Design, document, and execute targeted test plans for bug fixes and hotfixes, ensuring comprehensive coverage of the reported issue.
Regression Testing: Conduct thorough regression testing to certify that a fix has not introduced new problems into the platform.
Test Environment Management: Own and maintain the support team's test lab, which includes a variety of mobile devices, operating systems (iOS,Android, Windows, Chrome), and customer-like configurations.
Defect Management: Write clear, concise, and detailed bug reports in Jira, providing engineers with all the necessary information to resolve issues efficiently.

Required Skills & Qualifications
Experience: 4+ years of hands-on experience in a Quality Assurance role, preferably within a product support, sustaining, or post-release team.
Must have used JIRA
MDM Domain Knowledge:
A strong understanding of Mobile Device Management (MDM) concepts, including device enrollment, policy management, and application deployment.
Proven experience testing on both iOS and Android platforms from a device management perspective.
Technical QA Skills:
Experience testing single-page applications (SPAs) built with modern frameworks (React preferred).
Proficiency in API testing using tools like Postman etc.
Demonstrated ability to read and interpret application logs to assist in troubleshooting.
QA Fundamentals:
Expertise in QA methodologies and the software development lifecycle.
A meticulous, detail-oriented approach to testing and documentation.
Flexible to work in shifts.

Preferred Qualifications
Experience with QA test automation frameworks (e.g., Selenium, Cypress, Playwright) for building regression suites.
Direct experience testing a commercial MDM, UEM.
Familiarity with querying databases (SQL or NoSQL).
Basic understanding of Node.js to better collaborate with the engineering team.

Qualification

Bachelor of Technology/ Engineering

Skill (Primary)

Technical Competencies-Manual Testing-Functional Testing