Senior Software Engineer I

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

.Responsible for assisting with system troubleshooting, implementations, and software updates.

.Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.

.Coordinates tasks departmental/interdepartmentally to support non-clinical applications.
Works in a multidisciplinary environment to help maintain a stable and functional software application

.Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.

.Application Monitoring & Performance Management

.Configure and maintain New Relic for application performance monitoring and alerting.

.Batch Job Scheduling & Automation

.Manage and optimize Control-M job scheduling and workflows.

.Troubleshoot failed jobs and ensure timely resolution of b

.QNXT Application Support

.Provide advanced support for QNXT (Healthcare Payer Platform) including configuration, issue resolution, and performance tuning.

.Collaborate with business and technical teams to resolve application-related issues.

.Incident & Problem Management

.Act as SME for critical incidents, ensuring root cause analysis and permanent fixes.

.Maintain detailed documentation of issues, resolutions, and best practices.

.Continuous Improvement & Automation

.Identify opportunities for automation and process optimization.

.Implement monitoring dashboards and reporting for proactive issue detection.

Qualifications

.8-10 years of hands-on experience in application support and monitoring.

.Splunk, New Relic, Cloud, Automation, Control -M,

.Undergraduate degree or equivalent experience

.Strong expertise in: New Relic (APM, dashboards, alerting).

.Control-M (job scheduling, troubleshooting, optimization).

.QNXT application (configuration, support, performance tuning).

.Solid understanding of ITIL processes (Incident, Problem, Change Management).

.Proficiency in SQL, scripting languages (PowerShell, Python, or Shell).

.Experience in production support for large-scale enterprise applications.

.Excellent analytical, troubleshooting, and communication skills.

.Applications, specifically in the event management and application Monitoring.

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