Do you enjoy working with innovative research technology
Would you like to be part of a team that creates solutions for our customers
About our Team: -
Our Technology teams use cutting-edge technologies to build products and systems. We provide our customers with powerful automation solutions. We work to build a culture that values excellent business outcomes and benefits.
About The Role
The primary focus of this work will be working with our Generative AI Chatbots and associated tooling, ensuring that these provide a smooth and cohesive user experience and that they meet the requirements of the business. As we work to extend these bots to become more intelligent, there will also be work with other teams on ensuring that everything integrates correctly.
Additionally, there will be support required for other items that the Customer Services Solutions teams are working on around Generative AI, including integration of Generative AI solutions into our standard tooling, such as Oracle Service Cloud.
Responsibilities: -
- Development & maintenance of Digital Assistant Chatbots
- Working closely with the business and other technical colleagues, help build and maintain Digital Assistant Chatbots on the kore.ai platform
- Development & maintenance of other Generative AI technologies
- Work to integrate Generative AI solutions into existing technologies which the team support
- Assist in evaluating new solutions
- Working with the business to evaluate new technologies that they propose
- Working with architecture to ensure proper processes are followed
- Liaising with project stakeholders
- Working with other technology teams to integrate APIs
Requirements
- 5+ years of Software Engineering experience BS Engineering/Computer Science or equivalent experience required
- Experience working with Digital Assistants / Chatbot Technologies Experience with Generative AI concepts
- Experience of Typescript/JavaScript
- Experience of Python and/or PHP
- Experience of SQL (Snowflake preferred)
- Knowledge of AWS technology
- An understanding of accessibility
- Ability to work on your own or as part of a team
- Ability to work well with internal and external technology resources.
- Knowledge of software development methodologies (e.g., Agile, Waterfall).
- Good oral and written communications skills.
Work in a way that works for you: -
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you: -
Benefits
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidized food provided (applies to India- Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
- Free Transport provided to and from the office (applies to India-Chennai)
About Us: -A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. 
