Job Description
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to investing in your professional development. Find your place in technology on #TeamAmex.
The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
Marketing is undergoing a huge transformation at American Express. This role will be part of that transformation and be involved in multiple critical initiatives underway in the enterprise.How will you make an impact on this role
- Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments
- Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
- Lead code reviews and automated testing
- Debug software components and identify code defects for remediation
- Leads the deployment, support, and monitoring of software across test, integration, and production environments.
- Automate deployments in test or production environments Leadership
- Takes accountability for the success of the team achieving their goals
- Drives the team's strategy and prioritizes initiatives
- Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas
- Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.
- Mentor and guide team members to success within the team Education & Experience
Required Qualifications:
- Master's degree in computer science, computer science engineering, or related experience required or advanced degree preferred.
- Minimum of 8+ years of overall IT experience in software engineering or data engineering roles.
- At least 3+ years of hands-on experience with Adobe Journey Optimizer (AJO), including worked on at least 2+ significant implementation projects.
- Proven experience in creating, implementing, and maintaining journeys in AJO across multiple channels: email, SMS, push notifications, in-app, web, and direct mail.
- Deep understanding of Adobe Experience Platform (AEP), including Real-Time Customer Profile, XDM schemas, segmentation, data ingestion (batch and streaming), and identity resolution.
- Driving personalized customer experiences using Marketing Technology within an agile environment
- Strong proficiency inSQLfor data analysis and extraction.
- Experience with ETL processes, data warehousing, and data modelling principles.
- Hands-on experience with programming/scripting languages like JavaScript or Python is a plus.
- Proficiency in React, CI/CD, Cucumber, Selenium
- Proficiency in RESTful APIs and JSON for integration purposes.
- Excellent problem-solving, analytical, and communication skills. Ability to collaborate effectively with cross-functional teams and stakeholders.
- Adobe Certified Expert - Adobe Journey Optimizer Developeror other relevant Adobe Experience Cloud certifications are a significant advantage.
- Demonstrated experience in Agile development, application design, software development, and testing.
- Experience with Java applications design and development in an Enterprise setting using Java, J2EE, Spring Boot, Relation DBMSs.
- Expertise with GCP Big Query, Query Optimization strategies, and parsing
- Expertise with testing frameworks and strategies such as JUnit, Cucumber, TDD, BDD
- Expertise on designing and developing REST APIs
- Thorough understanding of JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming
- Thorough understanding on design patterns
- Understanding of docker, Kubernetes, deployment to cloud
- Thorough understanding and application of security and performance best practices
Preferred Qualifications:
- Hands-on expertise with application design, software development and automated testing
- RESTful API development experience
- Experience with continuous integration/deployment (Jenkins, Gradle, Maven, XLR, Mockito, SOAPUI, JMeter, GitHub Actions).
- Expertise in objected oriented analysis and design across a variety of platforms
- Ability to effectively communicate to internal and external business partners on architecture and solution design
- Collaborates with leadership across multiple teams to define solution requirements and technical implementation Engineering & Architecture
- Demonstrate technical expertise to help team members overcome technical problems
- Solves technical problems outside of day-to-day responsibilities
- Contributes to the success of many teams achieving their goals
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
