Senior Software Engineer

Job Title: Senior Software Engineer, Salesforce, CARE Technology

Location: Remote - India

Company: Cimpress India

Do you live and breathe customer centricity Does shaping the future of

customer service technology platforms inspire you Do you want to

contribute in evolving our technology platform that empowers Vista

Customer Care deliver jaw dropping customer service to millions of

customers Are you an amazing engineer who enjoys tackling complex

technology challenges to build the best capabilities to help our customers

Vista is currently seeking an energetic and aspiring senior software

engineer to join and grow within our CARE Technology Tribe.

We are building the future of Vista's customer service platform to create a more

intuitive experience for our customers and specialists. The right candidate will help

move our platform to the next level. You'll be working as part of a skilled,

collaborative team to continue to drive our existing Salesforce platform as well as

jointly design and implement high visibility applications.

If you can't imagine a day without solving complex technical problems, enjoy

code/design reviews and pair-programming, we want to hear from you!

As a Salesforce Senior Software Engineer within CARE Technology Tribe, you will be

a part of a team of energetic software engineers building features and tools in

Salesforce Service Cloud and several other cutting-edge technologies that will be

used by thousands of customer CARE specialists in assisting millions of customers

across the globe.

Your role will involve

Building applications using Salesforce Service Cloud, Apex, Flow, Visualforce,

Lightning Web Components (LWC), SFDX CI/CD, AWS services, and best-in-

class e-commerce and customer service SaaS capabilities

Actively contributing to code/design review and pair-programming sessions

Collaborating with Product Manager(s) to understand business use cases,

design, develop, test, and document solutions

Assessing technical considerations (security, scalability, limits, etc.)

Contributing in assessing technologies utilized within current technology

stack as well as new technologies which solve business problems and

provide best possible end user experience for streamlined business

operations

Contributing in building & documenting flexible, scalable, and robust state-

of-the-art implementation for Customer Relationship Management (CRM)

to meet current and future needs using Salesforce Service Cloud.

Participating in component design discussions.

Following Salesforce best practices and documenting them. Using best

practices for design and code style.

Contributing in mentoring junior Salesforce software engineers

Working closely with our product manager(s) to ensure we're building the

best products

Contributing to the team effort in taking ownership of Salesforce release

cycles to proactively implement and deploy enhancements/updates to

existing applications and code

Troubleshooting issues and taking part of your team's operational

responsibility for its owned services

Contributing to a fun and results-driven team culture

In return you will bring

University degree in Computer Science, Information Technology, or an

equivalent technical field with at least 5 years of experience working in

software engineering

Experience in Object oriented design and programming

4+ years working with the Salesforce platform, Service Cloud, and

Salesforce implementations contributing to development and

implementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightning

and Lightning Web Components (LWC)

Experience with Salesforce Lightning Design System and the Salesforce

development lifecycle

Experience in mocking and unit testing

Experience working with SOQL

Familiarity with large data sets and bulkification

Experience with SQL databases

Knowledge of Salesforce APIs to integrate with other systems

Problem-solving skills and good analytic ability

Excellent interpersonal and written communication skills including fluency

in English, with the ability to communicate effectively with colleagues from

a variety of departments

Experience in a fast paced, agile environment

Would be great if you have

Salesforce certifications

Experience building cloud native applications and services in AWS (Amazon

Web Services)

Experience in general web development experience with HTML5, CSS, and

JavaScript

Competency in other languages and stacks such as JavaScript, TypeScript,

MEAN and/or MERN stack.

Candidate must have worked on Amazon Connect Telephony

Good to have experience with Service Cloud Voice in Salesforce with Amazon Connect or other telephony providers

What we offer

Join a multi-billion-dollar organization that focuses on continuously

modernizing its technology platform

Contribute in crafting building a cutting-edge technology e-commerce and

customer service platforms serving millions of customers and specialists in

five continents

Work in a highly collaborative, global, self-organizing team

Attractive salary + comprehensive benefits, including health insurance plans,

and supplementary pension

Flexible working hours with paid time off

Continuous development opportunities such as onsite training, conferences,

online training subscriptions, and career growth opportunities

Culture of feedback, thoughtfulness, respect, autonomy, and accountability

An environment that values diversity and fosters inclusion

And more!

So, if you are up for challenge in a fast-paced, energetic, and constantly

changing environment apply now!

Equal Opportunity Employer

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All

qualified candidates will receive consideration for employment without regard to

race, national origin, gender, age, religion, sexual orientation, or marital status.

This is a fantastic opportunity for you within this highly dynamic, rewarding

environment! So, if you are up for challenge in a fast-paced, energetic, and

constantly changing environment apply now! Please send us a copy of your

updated CV in English.

About Us

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an

exciting, results-oriented culture. Empowering and helping small businesses is our

core focus, with an emphasis on crafting customer value (and delight) through

accessible, groundbreaking technology. We grow by providing opportunities for

exploration, collaboration, innovation, and growth for both our customers and our

team.

Within Vista, the CARE Technology Tribe's mission is to empower Vista Customer

CARE centers across the globe with a world-class platform enabling them to delight

customers with more intuitive service interactions. Additionally, this platform should

be able to amplify customer feedback to the business. As we look toward the future,

we envision a world where service interactions are effortless and enjoyable for both

customers and agents as if they were collaborating side by side. This mission is

evolving to help customers seamlessly in the website and empower CARE to be the

frontline marketing and design partner for our customers.