Senior SOC/NOC Analyst (L2) – MSSP (Overnight Shift)
Location: Coimbatore, Tamil Nadu (Full-time)
Shift:12:00 AM – 9:00 AM IST
Reports To: Security Operations Manager (SOC/NOC)
Works With: Lead Security Engineer + Lead Infrastructure Engineer (L3 escalation)
The Mission
Fountain Hills Technologies is an Arizona-based MSSP expanding our 24/7 India operations. We're hiring high-caliber L2 SOC/NOC analysts for critical overnight coverage supporting U.S. customers. This role requires independent execution, excellent documentation, and reliable decision-making. This is not an entry-level position.
Core Responsibilities
- Queue Execution (No Manual Dispatch): Work is automatically routed triage quickly, prioritize correctly, and keep work progressing with clear next steps.
- Hybrid SOC + NOC Handling: Investigate alerts and operational issues across identity, endpoint, email, and connectivity; execute authorized first-response actions via playbooks with judgment.
- Independent Troubleshooting: Resolve L2 issues end-to-end where authorized; keep incidents stable and well-documented for continuity.
- Backup & Endpoint Management Triage: Monitor and resolve basic backup or endpoint management alerts using Rubrik and Datto RMM, escalating when deeper engineering work is required.
- Incident Support: Build timelines, collect evidence, assist containment actions (as approved), and ensure customer communications are clear and professional.
- Adhere to U.S. Communication Standards: Maintain professional, clear, and urgency-appropriate communication (tone, structure, and responsiveness) for U.S. customer interactions and internal escalations.
- Escalation Quality: Escalate with complete context so L3 can respond immediately when engaged.
- Documentation Discipline: Overnight notes must be exceptionally clear—future shifts should not have to reconstruct what happened.
- Clean Handoffs: Ensure the day shift starts with a complete view of open items, priorities, and next steps.
- Continuous Improvement: Flag recurring issues and monitoring gaps discovered overnight.
Required Qualifications
- Experience:4–7+ years in SOC/NOC/IT operations or managed services (shift operations experience strongly preferred).
- Windows + M365 Depth: Confident troubleshooting across endpoint, identity, and email issues; solid AD/DNS/authentication fundamentals.
- Security Operations Competence: Comfortable triaging security alerts and following evidence standards, severity criteria, and escalation procedures.
- Documentation Excellence: Strong written English and structured documentation habits to support clean handoffs.
- Reliability & Judgment: Consistent attendance and calm execution overnight; able to make good decisions and follow escalation standards.
Tools & Platforms (partial)
CrowdStrike • Palo Alto • Meraki • Rubrik • Datto RMM • FortiMail • DNSFilter • KnowBe4 • Zoho Desk
What Success Looks Like
- Reliable Overnight Coverage: Fast response, correct prioritization, and stable handling of urgent events.
- Excellent Handoffs: Day shift receives complete context with zero missing details.
- Strong Documentation: Clear timelines, evidence, and customer updates.
- Consistent Standards: Overnight execution matches the same quality bar as U.S. daytime operations.
