Senior SOC/NOC Analyst (L2) MSSP (Night Shift)
Location: Coimbatore, Tamil Nadu (Full-time)
Shift:4:00 PM 1:00 AM IST
Reports To: Security Operations Manager (SOC/NOC)
Works With: Lead Security Engineer + Lead Infrastructure Engineer (L3 escalation)
The Mission
Fountain Hills Technologies is an Arizona-based MSSP expanding our 24/7 India operations. We're hiring high-caliber L2 SOC/NOC analysts for a shift with strong U.S. business-hour overlap. This role requires independent execution, strong customer communication, and the ability to handle a blended SOC/NOC workload without constant supervision. This is not an entry-level position.
Core Responsibilities
- Queue Execution (No Manual Dispatch): Incoming work is automatically routedtriage quickly, prioritize correctly, and keep work progressing with clear next steps.
- Hybrid SOC + NOC Handling: Investigate alerts and operational issues across identity, endpoint, email, and connectivity; execute authorized first-response actions with sound judgment.
- Independent Troubleshooting: Resolve L2 issues end-to-end where authorized; escalate only when necessary and with complete context.
- Backup & Endpoint Management Triage: Monitor and resolve basic backup or endpoint management alerts using Rubrik and Datto RMM, escalating when deeper engineering work is required.
- Incident Support: Collect evidence, build timelines, assist containment actions (as approved), and deliver professional U.S.-aligned customer updates.
- Adhere to U.S. Communication Standards: Maintain professional, clear, and urgency-appropriate communication (tone, structure, and responsiveness) for U.S. customer interactions and internal escalations.
- Escalation Quality: Provide complete escalation packets (timeline, evidence, what was tried, current status, recommended next step).
- Documentation Discipline: Maintain high-quality Zoho Desk notes and customer communications for auditability and continuity.
- Clean Handoffs: Use overlap windows for crisp handoffs to ensure nothing is missed or duplicated.
- Continuous Improvement: Identify patterns, reduce repeat issues, and propose runbook/process improvements.
Required Qualifications
- Experience:47+ years in SOC/NOC/IT operations or managed services (shift operations experience strongly preferred).
- Windows Depth: Strong endpoint/server troubleshooting discipline; practical AD/DNS/authentication fundamentals.
- M365 / Entra Fundamentals: Ability to troubleshoot MFA/Conditional Access basics, login failures, mailbox/mail flow basics, and common identity problems.
- Security Operations Competence: Comfortable triaging phishing/endpoint detections and following evidence standards and escalation criteria.
- Customer Communication: Excellent written/spoken English and professional U.S.-style customer interaction.
- Process & Ownership: Proven ability to run a shift independently with strong documentation and prioritization.
Tools & Platforms (partial)
CrowdStrike Palo Alto Meraki Rubrik Datto RMM FortiMail DNSFilter KnowBe4 Zoho Desk
What Success Looks Like
- US-Overlap Excellence: Strong customer comms, fast response, and good judgment during peak U.S. hours.
- High-Quality Escalations: L3 can act immediately based on your notes/evidence.
- Continuity: Handoffs are clear and prevent rework or dropped items.
- Reduced Repeat Work: You help identify patterns that lead to permanent fixes.
