Senior SME - Tools

Required Skills

Technology | Network Monitoring Tools | Traverse

Domain | IT in Banking | Customer Support

Behavioral | Aptitude | Communication

Technology | Network Monitoring Tools | Solarwinds

Behavioral | Aptitude | Information Processing

Education Qualification :

Any Graduate

Certification Mandatory / Desirable :

Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals

Details:

1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.

2. Patch Management:

a. Deployment of monthly updates on every patch Tuesday following the Change process

b. Provide the patching status report to the customer

3. Software Distribution:

a. Deployment of application versions to keep the devices complaint

b. Provide the deployment status report to the customer

4. Hardware and Software Inventory:

a. Generate hardware and software inventory reports as per the customer requirements

5. Configure features Asset intelligence, DCM, Reporting

6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.

7. SCCM Client installation on Servers and Desktops

8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices

9. Expertise in Windows Batch Scripting

10. Windows 10 Autopilot

11. Create and Manage Windows 10 Image with customizations, LTI and ZTI

12. OS upgradation - In-place upgrade and Feature Upgrade

13. Troubleshoot OSD Task sequence errors

14. Monitor and troubleshoot the SCCM infrastructure components and client health issues

15. Monitor and Troubleshoot:

a. Monitoring the daily health of SCCM infrastructure components and client issues

b. Troubleshoot failed SCCM components and clients

c. Troubleshoot failed Software and Patch Deployments

16. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks

17. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis

18. Address the tickets escalated from L1/L2 team

19. Manage and lead team of L1/L2

Technical Skills: In-depth hands-on experience on any two of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,