Role Purpose
We are hiring a Senior SharePoint Support Engineer (L2) to provide advanced administration and engineering support across SharePoint Online, SharePoint Server, and the Microsoft 365 collaboration ecosystem. The role ensures platform stability, security, compliance, and seamless collaboration for a global enterprise user base.
Key Responsibilities
Platform Administration
- Manage SharePoint Online tenant and SharePoint Server (hybrid/on-prem)
- Administer site collections, hubs, templates
- Configure storage quotas, retention policies, and external sharing
- Maintain search performance and storage optimization
- Implement information protection and compliance controls
- Deploy DLP, sensitivity labels, and conditional access
- Secure external collaboration environments Change, Upgrade & Migration Support
- Support tenant upgrades and feature rollouts
- Manage Microsoft roadmap changes
- Execute SharePoint migrations (on-prem online)
- Support tenant consolidation during M&A
- Validate large-scale data migrations
Vendor & Microsoft Support
- Coordinate with Microsoft Unified Support
- Engage third-party vendors for escalations
- Drive resolution of platform-level incidents
Technical Skills Required
SharePoint
- SharePoint Online
- SharePoint Server 2016 / 2019
Microsoft 365 Ecosystem
- OneDrive, Teams, Azure AD, Purview
Power Platform
Security & Compliance
- DLP, sensitivity labels, conditional access
- Retention, eDiscovery, records management
Automation & Identity
- PowerShell (SharePoint / Azure AD / Graph)
- Azure AD, SSO, MFA
Migration Tools
- ShareGate
- Microsoft Migration Manager
Experience Required
- 8+ years in SharePoint & collaboration platforms
- 3+ years in L2 engineering/support role
- Experience supporting enterprise-scale environments
- Exposure to regulated industries preferred
- (Pharma, BFSI, Healthcare)
- Global user support experience
Soft Skills
- Strong troubleshooting mindset
- Clear communication with business users
- Experience in 247 global support models
- Documentation and SOP development
Success Measures / KPIs
- SLA and MTTR performance
- Reduction of recurring incidents
- Platform uptime and stability
- User satisfaction metrics
