Brief Description
Senior ServiceNow Technical Consultant
Location: Pune (On-Site 4 Days Per Week + 1 WFH)
Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations
At ESP Global Services, senior ServiceNow consultants don't just configure modules they
design, build, and own end-to-end solutions that operate in some of the world's most demanding environments.
If you're looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a
ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can't:
visibility, influence, and accelerated technical growth.
This is a
hands-on, office-based role in Pune (5 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.
Why Senior Consultants Choose ESP
In Many Large Organisations, Senior ServiceNow Engineers Are Still
- Confined to a single catalogue or workstream
- Focused on delivery tasks rather than solution design
- Removed from real customer and operational environments
At ESP, You Will
- Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
- Work on AirportNow, ESP's patented ServiceNow-powered platform for airports
- Influence architectural decisions and platform strategy
- Collaborate directly with business analysts, architects, and global stakeholders
- Own the full lifecycle: design build test deploy support
This is a role for professionals who want to be
trusted technical leaders, not just delivery resources.
Requirements
What You'll Be Doing
- Designing and implementing tailored ServiceNow solutions aligned to complex business needs
- Developing and configuring advanced applications, workflows, and platform modules
- Building and leading integrations with enterprise systems and third-party applications
- Applying deep expertise in APIs, Flow Designer, automation, and scripting (JavaScript, AngularJS, HTML, CSS)
- Building complex workflows and customising platform components (tables, forms, business rules, scripts, UI actions)
- Identifying automation opportunities to drive efficiency and operational resilience
- Mentoring and guiding developers; enforcing coding standards and best practices
- Managing the full solution lifecycle, including documentation and deployment readiness
- Providing operational support, troubleshooting, and platform health oversight
- Staying ahead of ServiceNow upgrades and driving continuous platform improvement
What You Bring
- 8+ years of hands-on ServiceNow experience
- Strong delivery across ITSM, CSM, CMDB, Asset Management, and Integrations
- 5+ years of proven experience implementing Asset Management in ServiceNow
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- ServiceNow Certified System Administrator (CSA) required
- At least one CIS certification (ITSM or CSM preferred)
- Strong understanding of ITIL and ITSM processes
- Experience working in Agile / Scrum delivery environments
- Excellent communication and stakeholder engagement skills
- Demonstrated ability to mentor and develop junior engineers
Summary
What Makes You Successful at ESP
This Role Is Ideal If You
- Want technical breadth, not just depth in one module
- Enjoy solving complex, real-world problems
- Want ownership over solution design decisions
- Value working close to customers and operational teams
- Are motivated by impact, visibility, and long-term platform mastery
What's In It For You
- Competitive salary:
- Opportunity to work across multiple ServiceNow catalogues
- Hands-on ownership of mission-critical global platforms
- Sponsored ServiceNow certifications and continuous learning
- Exposure to global customers and high-availability environments
- A collaborative, growth-oriented culture that recognises expertise and contribution
Location & Working Model
- Office-Based Role Pune (5 Days Per Week)
- Candidates must be willing to work on-site full-time
- Candidates relocating must plan to live within a commutable distance of the Pune office
Who We Are
ESP Global Services has delivered customised, 24/7 global IT support solutions since 1992. We support over 200 customers worldwide through multilingual service desks, on-site engineers, and specialist technology teams.
Our ServiceNow-powered solutions including
AirportNow operate in highly demanding environments such as aviation, where resilience, automation, and real-time response are critical.
We are a global community of exceptional professionals, united by one vision:
To exceed expectations and delight customers every time.
ESP Global Services is proud to be an Equal Opportunity Employer.
Apply today and take ownership of the next chapter of your ServiceNow career. 
