Senior ServiceNow ITOM Event Management Consultant

Job Title: Service now - Event Management.

Total Exp -8+yrs

Location Remote

Shift 4Pm to 1 Am

Min 5yrs of Event Management experience is mandatory.

JOB DESCRIPTION:

o6 - 10 years of experience implementing the workflows and API's on event management platforms

oHands-on experience with ServiceNow Event Management module, including configuration and integration

oStrong development experience in Workflows, Sub-flows, Flow Designer, and process integrations

oFamiliarity with third-party monitoring and alerting tools like SolarWinds, Dynatrace, Splunk or similar platforms.

oExperience with Regex, Java Script, PowerShell, Python, and/or Linux scripting, and RESTful API

oProficiency in configuring event correlation, alerting workflows, and incident generation within ServiceNow.

oKnowledge of ITIL practices and experience implementing event-driven incident management processes.

oSelected candidate is expected to work on US Eastern Time zone

oProvide weekend prod implementation, upgrade validation support, on-call support as required

oCustomer focus: Commitment to delivering value to customers and ensuring their requirements are met

Preferred:

oKnowledge of ITIL practices and experience implementing event-driven incident management processes.

oKnowledge in CMDB, Service mapping and CI relationships

oStrong analytical skills, attention to detail, and a proactive approach to problem-solving.

oExperience with cloud monitoring tools such as AWS CloudWatch, Azure Monitor

oExperience with Service Operations Workspace, Health Log Analytics (HLA), Agent Client Collector (ACC), ITOM Now Assist

oUnderstand Predictive Intelligence and Predictive AIOps

oExcellent communication skills and ability to work collaboratively in a team environment

oServiceNow Certified Implementation Specialist for Event Management.