Senior ServiceNow Developer

Job Role: ServiceNow Lead/Senior

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid)

Experience : 8+ Year

s
Experien

• ce8+ years on ServiceNow, including at least 2 end-to-end ServiceNow implementation

s.
Role Summ

aryKey Responsibilit

• iesDefine and own the end-to-end ServiceNow platform, ensuring scalability, performance, security, and upgradeabil
• ityAct as the technical authority across multiple ServiceNow product implementations and agile te
• amsEnsure minimal customization and maximum adoption of OOB features, workflows, and AI-driven capabilit
• iesServiceNow Implementation and Deliv

ery
Implement ServiceNow modules includ

• ing:CMDB (CSDM v5 aligned), Service Catal
• ogueITSM
• Pro+Now As
• sistITOM (Discovery, Service Mapping, Event Managem
• ent)Workflow Data Fabric (
• WDF)Integration
• HubDrive automation-first design using Flow Designer, Integration Hub, RPA Hub, Now Assist agents, and AI/ML capabili
• tiesLead Discovery and CMDB design, including CI classes, relationships, data quality, reconciliation, and governance mo
• delsDesign and govern service models, business services, and application services aligned to business capabili
• tiesCMDB and ITIL Excell
• enceDesign and govern CMDB architecture aligned to CSDM v5, ensur
• ing:Data accuracy, completeness, timeliness, and integ
• rityClear ownership, stewardship, and lifecycle manage
• mentApply ITIL best practices across Incident, Problem, Change, Request, Asset, and Service Portfolio Manage
• mentDefine CMDB health metrics, audit mechanisms, and continuous improvement proce