Senior Servicenow developer

Purpose:

As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to enhance IT Operation Management (ITOM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), IT Service Management (ITSM) and other business processes. This role involves collaborating with stakeholders, configuring workflows, and optimizing the ServiceNow platform to align with business needs. You will ensure the platform's stability, security, and performance while driving innovation through automation and integration.

Responsibilities:

• Develop, configure, and enhance ServiceNow applications, modules, and workflows to meet evolving business requirements.
• Implement and maintain core ServiceNow capabilities including SPM, ITSM, ITOM, HRSD, Virtual Agent, and Now Assist.
• Collaborate with IT and business stakeholders to gather, analyze, and translate requirements into effective solutions.
• Design, develop, and manage integrations with third-party systems using REST/SOAP APIs and scripting (JavaScript).
• Own end-to-end delivery of tasks and projects, from requirement definition through development, testing, and deployment.
• Ensure reporting and dashboards align with ITSM/SPM processes, portfolio needs, and organizational goals, while driving improvements in analytics and insights.
• Monitor, troubleshoot, and optimize platform performance, ensuring stability, scalability, and issue resolution.
• Ensure platform security, compliance, and adherence to IT governance policies and best practices.
• Provide technical support, end-user training, and guidance to drive adoption and effective platform usage.
• Work in an Agile delivery model, independently lead initiatives, manage stakeholder expectations, and stay current with ServiceNow releases and best practices.
• Ability to translate requirements into technical deliverables.
• ServiceNow Development Expertise in developing applications, workflows, and integrations.
• Technical Knowledge: Proficiency in JavaScript, Angular, PowerShell, Glide API, REST/SOAP APIs, and UI development (HTML, CSS).
• Automation & Scripting: Experience in scripting and workflow automation in ServiceNow.
• ServiceNow Modules: Strong knowledge of ITOM, ITSM, SPM or other modules Advantage.
• Tools & Platforms: Experience with ServiceNow Flow Designer, Integration Hub, Virtual Agent, Now Assist and MID Server.
• Communication Skills: Ability to translate business needs into technical solutions.
• Agile: Familiarity with SCRUM and Project management Agile methodologies.

Relevant Experience:

• 5+ years of ServiceNow development experience in enterprise environments: mandatory.
• Experience integrating ServiceNow with cloud and on-premises applications.
• ServiceNow CSA, CAD, CIS-ITOM & CIS-DISCO certifications must require.
• ServiceNow Service Mapping & SPM knowledge is plus