Desired Experience
3.5+ years
About the role:
We are looking for a highly motivated and experienced ServiceNow Senior Developer to join our team. The ideal candidate will have extensive experience in implementing ServiceNow HRSD solutions and possess a strong understanding of the end-to-end greenfield implementation lifecycle. This role requires a self-starter with in-depth knowledge of ServiceNow ITSM modules, integrations, and development, as well as excellent communication and customer engagement skills.
Key Responsibilities:
- Lead and deliver end-to-end implementation of ServiceNow HRSD solutions, including requirements gathering, design, development, and deployment.
- Develop and customize ServiceNow applications, including screen tailoring, workflow administration, report setup, data imports, and LDAP integrations.
- Create and maintain custom scripts, third-party software integrations, and ServiceNow APIs for enhanced functionality.
- Manage and configure ITSM modules such as Incident, Problem, Service Catalog, Change, Knowledge, Asset, and CMDB.
- Extend the ServiceNow schema to support custom applications and utilize platform capabilities like Discovery, Orchestration, Virtual Agent, and Performance Analytics.
- Develop and maintain system integrations using web services and web-based technologies such as REST/SOAP, XML, HTML, AJAX, CSS, and HTTP.
- Collaborate with stakeholders to identify and address business needs and provide innovative solutions.
- Maintain ServiceNow best practices and ensure seamless performance and scalability.
- Provide technical guidance and mentorship to junior developers and team members.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3.5 years of experience in ServiceNow development and implementations.
- Extensive experience in greenfield implementations of ServiceNow HRSD solutions.
- Strong programming skills, with proficiency in JavaScript (required) and scripting languages like Python, Perl, Unix Shell, or Windows Shell (desired).
- In-depth knowledge of ServiceNow ITSM modules and platform capabilities.
- Hands-on experience with system integrations using REST/SOAP APIs and other web technologies.
- Experience working with relational databases and database structures.
- Proficiency in configuring and working with Virtual Agent and Performance Analytics.
- ServiceNow CSA certification is required; CIS certifications are a strong advantage.
- Excellent communication, problem-solving, and customer engagement skills.
