Job Description: Senior ServiceNow Admin/Developer
Position: Senior ServiceNow Admin/Developer
Location: Remote in India
Experience: 8+ years in similar roles.
Work Timing: 2.30-11.30 pm IST with overlap with US shift
About The Role
We seek a talented ServiceNow Admin/Developer to manage, configure, and enhance our ServiceNow platform. This role combines administration (system maintenance, upgrades, and user support) with development (building custom applications, workflows, and integrations). You will ensure smooth platform operations while delivering innovative solutions that align with business objectives.
Key Responsibilities
Administration
- Manage day-to-day ServiceNow operations, including user access, roles, and permissions.
- Monitor system performance, conduct health checks, and ensure platform stability.
- Perform regular upgrades, patches, and version migrations.
- Maintain CMDB data accuracy and compliance with governance policies.
- Provide first-line support and troubleshoot ServiceNow-related issues.
Development
- Design, configure, and customize ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
- Develop client scripts, business rules, UI policies, and workflows.
- Create and maintain dashboards, reports, and performance analytics.
- Implement integrations with third-party applications via REST, SOAP, and APIs.
- Translate business requirements into technical specifications and deliver solutions.
- Ensure compliance with coding standards, best practices, and security guidelines.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 6 years of experience as a ServiceNow Administrator/Developer.
- Strong understanding of ITSM processes and ITIL framework.
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs) and UI customization (HTML, CSS).
- Hands-on experience with ServiceNow integrations and APIs.
- Knowledge of CMDB, Incident, Change, Problem, Knowledge, and Service Catalog modules.
- ServiceNow System Administrator certification required.
- ServiceNow Application Developer certification preferred.
Desired Skills
- Strong problem-solving and analytical skills.
- Ability to handle both operational tasks and development projects.
- Excellent communication and collaboration abilities.
- Familiarity with Agile/Scrum methodologies.
