Project Description:
Monitoring as a Platform, a platform that is the first critical step towards a self-managed infrastructure, and includes capabilities like real-time monitoring, intelligent networks, self-healing and IoT to achieve improved productivity, organizational agility and improved employee experiences.
Responsibilities:
- Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.
- Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues.
- Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth.
- Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines.
- Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients.
- Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance.
- Generate regular reports on service delivery metrics, performance, and client satisfaction.
- Maintain documentation related to service processes, operational procedures, and client-specific requirements.
- Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.
Mandatory Skills Description:
- Experience with Elastic
- Basic AWS
- Basic Linux
- Knowledge of Grafana
- Knowledge of Terraform
- Knowledge of Ansible
- Knowledge of Python
- Knowledge of Integration and Performance
- ITIL/ITSM,
- Strong understanding of disaster recovery, backup, and security practices in SaaS and Non-SaaS
- Proven ability to manage a cross-functional team in a high-pressure environment
- Excellent communication skills
