Responsible for ensuring the physical security and safety of all shipments in the Area and various facilities under the Area
Responsibilities
- Ensure physical security and safety of all shipments in the Area and various facilities (Service Centers, PUD/ DC etc.) under the Area
- Investigate cases related to loss, damage, pilferage, theft of shipments and misuse of credit cards in the Area; Ensure collaboration with Branch Security where required
- Ensure regular updation of SHIELD (online security module) and timely closure of investigation cases related to the Area in the system
- Responsible for safety of high value shipments in the Area through physical hand-over and take-over, sending pre-alerts, monitoring shipments in transit, educating customers on packaging etc. as per defined procedure
- Ensure security checks on pickups done in the Area for dangerous goods/ banned items
- Ensure security checks on all shipments received from cash customers in the Area
- Conduct security verifications for all new Area customers prior to signing contracts
- Ensure the physical security of all the Blue Dart facilities in the areas covered under the Area
- Ensure the functioning of electronic security devices in the Area (CCTV, Access Control, Fire Alarms, etc)
- Conduct regular security audits in the Area
- Undertake pre-employment verifications and police verifications for all new joinees including PDAs in the Area
- Conduct security orientation and training for all employees in the Area
- Ensure safety of the Area through regular conduct of electrical audits, fire-safety audits etc
- Conduct various safety training programs for Area employees including emergency response procedures, mock fire-safety drills, etc.
- Ensure communication of the safety related policies and procedures to all Area employees
- Maintain relationships and liaison with various regulatory bodies in the areas covered under the Area
- Liaise with the local police for smooth operations of delivery /network vehicles during day time
- Conduct regular trainings of security guards in the Area
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Ensure Shipment Security in the Area
- % Damaged shipments, missing/ pilfered shipments in the Area
- Number of theft/ pilferage cases involving high value shipments in the Area
- % closure of security related cases (Cases of thefts, damages, pilferages etc) in Area
Adherence to timelines and SOPs
- % adherence to defined timelines/ TATs in the Area for
- Updation and closure of cases in SHIELD
- Conduct of pre-employment verification
- Conduct of client verification
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in the Area
Safety Coverage
- % coverage of locations in the Area (as per plan) in terms of
- Safety Drills
- Safety Audits
- Security Orientation and Training
- Electrical audits
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Support Employee Capability Building
- % Key positions within team with identified successors / potential successors
