Senior Salesforce Servicemax Consultant

Senior Salesforce ServiceMax Sr. Consultant EXPERIENCE LEVEL: 8+ years of experience as a Salesforce ServiceMaxConsultant TYPE: Internal PURPOSE: TSA Exit/TSA Exit + Run/ RunABOUT CLIENT Client is a global leader in providing solutions for life sciences, diagnostics, and applied markets. We are committed to innovating and delivering cutting-edge technologies that enable our customers to make discoveries that improve the quality of life.ROLE SUMMARY Client is seeking an experienced and detail-oriented Salesforce ServiceMax Administrator to optimize the company's Salesforce platform. This person is crucial in supporting the organization's sales, marketing, and service teams by ensuring that Salesforce is configured and customized to meet evolving business needs. There will be close cooperation with key stakeholders to provide daily operational support, streamline processes, and drive user adoption The role will be in Pune, India, and reports into the Director-IT for Commercial Apps. (Must be able to work during US hours).KEY RESPONSIBILITIES Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod). Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service Assist with solution design and implementation of Salesforce configurations based upon business requirements Support Salesforce security and data integrity across the platform Document as-built configurations to build a configuration portfolio Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization Understand data flows and integrations between various enterprise applications Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows Provide insightful technical recommendations to address specific business needs Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience Develop reports and dashboards to support end user analysis Provide training as required to support the end user adoption of the application.REQUIRED QUALIFICATIONS Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required 8+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices Salesforce ServiceMax & Service Cloud experience is required Experience onfull-cycle implementation of ServiceMax Experience on designing solutions within the ServiceMax platform and Salesforce Salesforce analytics configuration experience is required Salesforce flow configuration experience is required Understand data integrations between various enterprise applications (e.g. SAP) Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes. Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution Hands-on Experience with Contracts, Warranties, Entitlements Management.

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