About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world's leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About The Role:
Job Title: Senior Salesforce L2 Support
Experience : 8+ years
Key Responsibilities:
Perform in-depth analysis of incidents and provide workarounds for blocking issues - Collaborate with L3 to resolve production issues - Support L1.5 with next level triaging - Participate in Major Incident calls and provide required support for issue resolution - Have a good knowledge of integrating applications and collaborate in case issues transcend applications - Perform Root Cause Analysis - Handle user access, data fixes and basic deployments.
Required Skills
Extensive experience in Salesforce Sales and Service Cloud including Setup, Configuration, Customization, Administration and Production Support. Strong experience in Apex (Triggers, Classes), Flow and Debug Logs. Integration experience using REST API and SOAP API. Strong experience in Incident Management, SLA handling and troubleshooting production issues. Good knowledge of SOQL for data analysis and fixes.
Key Responsibilities
- Handle tickets escalated from L1
- Understand user-reported issues (incidents/service requests)
- Analyze whether the issue is:
- Configuration-related
- Data issue
- Simple system issue
- Provide quick resolution for:
- Admin/configuration-level problems
- Escalate complex/technical issues to L3
- Work on:
- Case management (Service Cloud)
- Sales lifecycle issues (Sales Cloud)
Mandatory Skills
- Salesforce Admin Certification
- Strong hands-on experience in:
- Sales Cloud
- Service Cloud
- Experience in Support Projects (L2 process understanding):
- Ticket handling
- Incident analysis
- Resolution & escalation
Good to Have
- ITIL knowledge/certification
- Exposure to:
- Experience Cloud
- Insurance domain knowledge:
- Claims
- Policy lifecycle
- Onboarding
Minimum Qualifications:
Experience in Data Warehousing / Power BI, along with MuleSoft.
Desired Qualifications (Optional): Experienced in development using SOQL query language
Location: India - Gurugram
Want to change the world Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
