This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Salesforce Developer in India.
This role is ideal for a highly skilled Salesforce expert who thrives in complex, multi-system environments and enjoys building scalable solutions that directly impact customer experience and operational efficiency. You will play a key role in designing and enhancing Salesforce-based architectures that power contact center operations and customer engagement journeys. Working closely with business and technical stakeholders, you will contribute to shaping the Salesforce roadmap and delivering innovative, AI-enhanced solutions. The environment is fast-paced, collaborative, and highly focused on automation, integration, and continuous improvement. You will work on advanced cloud and AI-enabled technologies that optimize agent performance and customer interactions. This position offers the opportunity to influence enterprise-level systems while driving measurable business impact.
Accountabilities
- Design, develop, and implement scalable Salesforce solutions supporting contact center operations, including agent productivity, customer engagement, and workforce management.
- Translate business requirements into detailed technical designs, ensuring alignment with SDLC best practices and system architecture standards.
- Build and maintain integrations between Salesforce and contact center platforms such as TalkDesk, Genesys, Assembled, and RingCentral to ensure seamless data flow and real-time insights.
- Develop automated workflows to optimize call routing, scheduling, performance tracking, and quality assurance processes.
- Leverage AI/ML technologies to enable predictive routing, forecasting, sentiment analysis, and intelligent customer interactions.
- Enhance existing systems and processes to improve customer experience, operational efficiency, and cost effectiveness.
- Collaborate with cross-functional teams including engineering, operations, and business stakeholders throughout design, development, testing, and deployment phases.
- Ensure data integrity, system performance, and ongoing support of Salesforce and integrated platforms.
- Implement continuous improvements through innovative solutions and automation strategies.
- Support advanced AI capabilities such as chatbots, conversational AI, and agent assist tools to improve customer and agent experiences.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 5+ years of hands-on Salesforce development experience using Apex, Lightning (LWC/Aura), APIs (REST/SOAP), Visualforce, and web technologies (JavaScript, HTML, CSS, XML, JSON).
- Strong expertise in Salesforce Service Cloud and Sales Cloud, especially within contact center environments.
- Proven experience integrating Salesforce with external systems such as telephony or CCaaS platforms (e.g., TalkDesk, Genesys, RingCentral).
- Deep understanding of Salesforce architecture, including CTI, Omni-Channel, Managed Packages, OAuth2, caching, and asynchronous processing.
- Experience with CI/CD tools such as GitHub, Bitbucket, Jenkins, ANT, or similar platforms.
- Salesforce certifications (Platform Developer I/II required; Service Cloud Consultant preferred).
- Strong understanding of contact center KPIs such as FCR, AHT, CSAT, and abandonment rate.
- Experience leading technical projects end-to-end with strong ownership and delivery focus.
- Excellent communication skills and ability to collaborate with both technical and non-technical stakeholders.
- Exposure to AI/ML integration in Salesforce (chatbots, sentiment analysis, routing automation) is a strong plus.
Benefits
- Competitive compensation package aligned with experience
- Remote-friendly or hybrid work flexibility depending on team requirements
- Health insurance coverage and wellness support
- Opportunities for learning, certifications, and professional development
- Exposure to advanced Salesforce, AI, and cloud-based technologies
- Collaborative, innovation-driven work culture
- Career growth opportunities within large-scale enterprise systems
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
