Senior Salesforce Developer

About the Role

At Glean, we are seeking a Senior Salesforce Developer / Lead Salesforce Engineer with 78 years of experience to design, build, and operate scalable Salesforce solutions that power our Sales, Marketing, and Revenue Operations teams. This role is critical to ensuring our Salesforce platform especially Sales Cloud, Revenue Cloud Advanced (RCA), Salesforce CPQ, and Quote-to-Cash (QTC) is reliable, scalable, and aligned with Glean's growth.

The ideal candidate combines deep hands-on Salesforce development expertise (Apex, Lightning Web Components, Flows, APIs, CPQ & Revenue Cloud experience) with strong ownership, business understanding, and the ability to collaborate across teams to deliver high-quality, production-ready solutions.

Key Responsibilities

• Design, develop, and deploy custom Salesforce solutions across Sales Cloud, Salesforce CPQ, and core platform services
• Design, develop, and support Revenue Cloud Advanced (RCA) solutions, including advanced pricing, product modeling, and revenue orchestration
• Deliver complex Salesforce initiatives from technical design through production deployment
• Develop and maintain custom functionality using Apex, Lightning Web Components (LWC), Flows, and REST/SOAP APIs
• Own and enhance Salesforce CPQ and Quote-to-Cash (QTC) processes, including pricing, approvals, renewals, and amendments
• Configure and extend RCA components such as Product Catalog, Pricing, Promotions, and Discounting frameworks
• Build and customize RCA-driven Quote, Order, and Revenue flows aligned with complex enterprise sales motions
• Implement and optimize advanced pricing rules, eligibility logic, and pricing waterfalls using RCA capabilities
• Support RCA data models and APIs, ensuring seamless integration with Salesforce core objects and downstream billing/revenue systems
• Strong analytical and problem-solving skills to identify and resolve technical challenges and issues. Ability to debug code, analyze system behavior, and apply creative problem-solving approaches to deliver effective solutions.
• Build and support integrations between Salesforce and downstream systems using APIs, platform events, middleware, and asynchronous patterns
• Oversee and support integrations with tools such as ZoomInfo, Marketo, Gong, LeanData, DocuSign, and Apollo.io
• Troubleshoot and resolve production issues impacting automation, integrations, data quality, and platform performance
• Monitor, troubleshoot, and resolve production issues related to automation, integrations, data quality, performance, and platform limits
• Write, optimize, and troubleshoot complex SOQL queries to retrieve and manipulate data within the Salesforce platform.
• Design and implement secure REST/SOAP APIs, callouts, and integrations with external systems.
• Collaborate with business, QA, architecture, and operations teams to translate requirements into scalable technical solutions
• Ensure Salesforce configurations align with security, access control, and data governance standards
• Participate in code reviews, CI/CD pipeline activities, release management, and deployments
• Establish and monitor KPIs related to platform health, delivery quality, and business outcomes
• Drive user adoption through training, documentation, and change management initiatives
• Reduce technical debt by refactoring legacy automation and improving system consistency
• Stay current with Salesforce technologies and best practices to implement innovative solutions
• Foster a high-performance, collaborative engineering environment
• Stay current with Salesforce releases, features, and best practices, and recommend improvements to the platform
• Act as a technical mentor and thought partner, fostering a high-performance and collaborative engineering culture
• Execute complex Salesforce deployments using change sets and established release management practices, ensuring smooth transitions across environments (sandbox production); maintain thorough deployment documentation, perform pre- and post-deployment validation and testing, and minimize disruption to business operations while preserving system integrity.
• Ensure smooth coexistence or migration paths between Salesforce CPQ and Revenue Cloud Advanced, where applicable

Required Qualifications & Skills

• 78 years of enterprise-level Salesforce experience
• Proven experience delivering end-to-end Salesforce implementations and enhancements
• Strong expertise in:
• Sales Cloud
• Revenue Cloud Advanced (RCA)
• Salesforce CPQ
• Quote-to-Cash (QTC) processes
• Hands-on technical proficiency in:
• Apex
• Lightning Web Components (LWC)
• Flows
• REST/SOAP APIs
• Experience with Salesforce integrations and GTM tooling and custom applications
• Working knowledge of CI/CD pipelines, version control, and DevOps best practices
• Strong understanding of Salesforce security, data governance, and platform best practices
• Excellent problem-solving, communication, and stakeholder management skills
• Self-starter capable of working independently and driving outcomes in dynamic environments
• Ability to influence cross-functional teams and drive alignment.

Certifications (Preferred)

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I / II
• Salesforce CPQ Specialist
• Salesforce Advanced Administrator
• Salesforce Technical Architect (a plus)