Senior Salesforce Developer

About the Role

We are looking for a Senior Salesforce Developer to develop and enhance Service Cloud solutions including Omni-Channel routing, capacity, and presence management for an enterprise Salesforce environment. You will build scalable applications using Apex and Lightning Web Components, maintain existing Aura and Visualforce components, and build integrations with third-party systems including telephony/CTI via REST, Bulk, and Metadata APIs. The role operates in US Central Time with some overlap with India Standard Time and requires hands-on CI/CD and deployment process experience.

What you will do

• Develop and enhance Salesforce Service Cloud solutions, including Omni-Channel functionality such as routing, capacity, and presence management.
• Build scalable, high-quality applications using Apex and Lightning frameworks, with LWC as the primary development framework, and maintain existing Aura and Visualforce components as needed.
• Build and maintain integrations with third-party systems using REST APIs, Bulk APIs, and Metadata APIs, including telephony/CTI and external SaaS/AppExchange integrations.

Must haves

• 4+ years of experience developing Salesforce business applications.
• Strong proficiency in Apex, including triggers, controllers, and test classes.
• Lightning development, with strong hands-on LWC (Lightning Web Components) experience. SOQL and SOSL.
• Demonstrated experience building business solutions within Service Cloud.
• Hands-on experience with Salesforce Omni-Channel functionality.
• Experience developing custom objects and working within the Salesforce development environment.
• Experience integrating Salesforce with third-party systems using REST-based web services.
• Experience maintaining or enhancing existing Aura and/or Visualforce components.
• Hands-on experience with Git and Salesforce CI/CD, deployment, and migration processes.
• Upper-intermediate English level.

Nice to haves

• Salesforce Platform Developer II certification.
• Experience with telephony/CTI integrations within Salesforce.
• Experience working in enterprise-scale Salesforce environments.
• Familiarity with complex data models and large-scale implementations.
• Experience with Copado or similar Salesforce deployment and CI/CD tools.
• Experience supporting integrations with external SaaS platforms and AppExchange applications.
• Experience integrating Salesforce with AI-driven tools or services, such as predictive analytics, machine learning APIs, or generative AI platforms.
• Exposure to Salesforce AI capabilities, such as Einstein features or AI-powered automation within Sales Cloud or Service Cloud.
• Experience building AI-enabled workflows or automation using REST APIs.
• Understanding of prompt engineering concepts or applying generative AI tools within business applications.
• Familiarity with data preparation, governance, and security considerations for AI-enabled solutions.

Perks and Benefits

• Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
• Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
• Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
• Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.