- Business Analyst (BA)
Responsibilities
- Gather and document business requirements from stakeholders.
- Translate business requirements into functional specifications for Salesforce solutions.
- Conduct backlog analysis and prioritization to ensure alignment with project goals.
- Collaborate with Salesforce Admin and developers to ensure requirements are met.
- Perform data readiness checks and manage data redundancy and duplication.
- Define knowledge categories and topics for Salesforce Knowledge.
- Conduct user journey preparations and user story reviews.
- Assist in data modeling and ensure data integrity.
- Develop and maintain technical documentation for business processes and requirements.
- Facilitate workshops and meetings with stakeholders to gather requirements and provide updates.
- Ensure best practices in business analysis and requirements gathering are followed.
- Provide support during testing and deployment phases to ensure business requirements are met.
- Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.
Qualifications
- Minimum 8 years of experience as a Business Analyst in Salesforce projects.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Knowledge of Salesforce Service Cloud and Experience Cloud.
- Familiarity with AI technologies and data management.
- Proven experience in translating business requirements into functional specifications.
- Experience with backlog analysis and prioritization.
- Ability to perform data readiness checks and manage data redundancy.
- Excellent documentation skills and attention to detail.
- Ability to facilitate workshops and meetings with stakeholders.
- Strong understanding of user journeys and user story reviews.
- Experience in data modeling and ensuring data integrity.
- Excellent leadership and management skills.
Education / Certification
- Bachelor's/University degree or equivalent experience.
- Relevant certifications in Business Analysis or Salesforce (e.g., Salesforce Certified Business Analyst) are a plus.
