Senior Sales Engineer

Why This Role Why Now

The Senior Sales Engineer is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. Sales Engineers must be both sales-focused and technically savvy. In this role, you will be successful in selling to Enterprise, Commercial, and Midmarket executives, convincing C-level and director-level leaders of the technical merits of our software solutions.

As an execution partner to our India-focused sales teams, you will team up with aligned Account Executives on commercial opportunities in India, and secondarily across Asia. This is your chance to step into an environment where the technology is democratized, but human ingenuity is our true differentiator.

Who We're Looking For

We are looking for a self-driven, collaborative professional who can manage multiple projects independently, possesses strong problem-solving skills, and has a solution-scoping ability that can influence product direction when needed. You will take ownership of the prime technical relationships with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtually.

What You'll Be Doing

• Work in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects.
• Take ownership of the prime technical relationship with prospects to drive customer happiness.
• Proactively manage and deliver technical information to our customers both onsite and virtually.
• Support our India-focused sales teams, partnering with aligned Account Executives on commercial opportunities in India, and secondarily across Asia.
• Translate RFI/RFP requirements into elegant, high-impact software solutions.
• Manage customer pilots and proof of concepts (PoCs) from scope through execution.

What You Bring to the Role

• Excellent communication, presentation, persuasion, writing, and interpersonal skills.
• Strong problem-solving and solution-scoping ability, including the ability to influence product direction when needed.
• Self-driven, collaborative mindset with the capacity to manage multiple projects independently.
• Business-level fluency in English; proficiency in an additional Indian language is highly preferred.
• Willingness to travel across the target regions.

Basic Qualifications

• 5+ years of presales / solutions consulting experience paired with strong customer-facing and technical consulting skills.
• Hands-on knowledge of web and scripting technologies: HTML, CSS, JavaScript, JSON, and SaaS applications.
• Strong expertise in AI technologies, including Large Language Models (LLMs), conversational AI, and AI-driven customer service solutions.
• Strong understanding of SaaS business applications and related domains such as: Customer Service Software, ITSM, Data Warehousing, Business Intelligence, Workforce Management, QA, Integration & Middleware, and AI/Bots.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Graduate degree (Master's or equivalent) preferred.
• Previous consulting experience implementing enterprise-class software solutions.
• Domain expertise in specific target verticals/industries.
• Awareness of Cloud Contact Center as a Service (CCaaS) and peripheral technologies.
• Direct experience in moderating Design-Based Thinking sessions.
• Demonstrated ability to develop reference architectures in support of client solutions.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka. Please refer to the location posted on the requisition for where this role is based.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [Confidential Information] with your specific accommodation request.