Senior Sales Development Representative - Gurgaon

About us

is a leading full-stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations daily for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, Exotel's omnichannel contact centre, communication API suite, and conversational AI platform help some of the fastest-growing businesses in emerging countries manage customer engagement. They have a $50 million ARR and a $100 million Series D funding round.

Exotel has won The ET StartUp Awards 2022 under the Comeback Kid category.

About the Business Unit

Growth @ Exotel

• We aspire to buildcustomerestas- a lasting relationship with customers that helps in their growth across functions.
• We entertain enthusiasts who are expert learners and willing to grow and adapt to the culture and the fast-paced environment we work in.
• Our motto is to support the organization's end goal by enabling an effortless and frictionless customer experience.
• As flag bearers of the growth function, we expect clarity and strength in verbal and writing capabilities.
• We are on the lookout for data drillers. From understanding market trends to doing something out-of-the-box, we encourage a number-driven and research-based approach.

About the Role

Location:Gurgaon (Work from Office)
Experience:1-8 years in outbound sales, inside sales, or lead generation
Reports to:Manager - SDR

About Exotel

Exotel is building the future of customer conversations. From voice to WhatsApp to AI-led contact centers - we're reimagining how businesses talk to their customers.
Our platform powersmore than 10 billion conversations every yearacross brands like Swiggy, Ola, Zerodha, and Flipkart.

If you're someone who thrives on curiosity, enjoys talking to people, and loves the rush of turning who's this into tell me more!, you'll love being part of our Sales team.

Why this role matters

This isn't just another cold-calling job.
As anOutbound SDR, you're thefirst signalof Exotel - the one who sparks curiosity, builds relationships, and opens doors with India's top businesses. You'll play a key role in fueling Exotel's growth engine by identifying, qualifying, and creating opportunities for our sales team.

What you'll do

• Own the top of the funnel: Identify potential customers across sectors and reach out via calls, LinkedIn, and emails.
• Start meaningful conversationswith CXOs, Founders, and Product Heads about transforming customer communication.
• Qualify leadsthrough discovery - understanding pain points, decision-making processes, and readiness to adopt.
• Collaborate with the Account Executivesto hand off well-qualified opportunities and strategize outreach campaigns.
• Experiment and iterateon messaging, outreach sequences, and tools to improve conversion rates.
• Track, measure, and shareinsights using CRM tools (HubSpot / Salesforce).

You'll love this role if you

• Have1-4 years of experiencein B2B sales / inside sales (preferably SaaS or tech).
• Enjoy thethrill of outbound- researching accounts, personalizing outreach, and hearing yes after a series of no's.
• Arecurious about technologyand can quickly learn how communication APIs, contact centers, and automation tools work.
• Arecomfortable with targetsand use data to improve your approach.
• Speak and writefluent Englishand can communicate with confidence and empathy.
• Thrive in afast-moving, ownership-drivenculture.

Why join Exotel

• Impact at scale:Your work will shape how thousands of businesses talk to millions of customers every day.
• Fast growth, real ownership:We're a scale-up that still moves like a startup. You'll get the freedom to experiment and make things happen.

Culture that feels like a friend:We take work seriously - but not ourselves. Expect open conversations, laughter, and genuine care.

Do let me know if you have any questions.